Hi there! I'm Whitney Mwende, a dedicated administration and customer service professional with a Diploma in Airline Cabin Crew and over three years of post-qualification experience in front office operations, travel coordination, and client relations. I thrive under pressure, handle confidential information with discretion, and consistently deliver excellent service. I'm aiming to bring my organizational and communication skills to an international organization or embassy setting, where I can streamline processes, coordinate complex itineraries, and contribute to outstanding service on a global scale.…

Whitney Mwende

Hi there! I'm Whitney Mwende, a dedicated administration and customer service professional with a Diploma in Airline Cabin Crew and over three years of post-qualification experience in front office operations, travel coordination, and client relations. I thrive under pressure, handle confidential information with discretion, and consistently deliver excellent service. I'm aiming to bring my organizational and communication skills to an international organization or embassy setting, where I can streamline processes, coordinate complex itineraries, and contribute to outstanding service on a global scale.…

Available to hire

Hi there! I’m Whitney Mwende, a dedicated administration and customer service professional with a Diploma in Airline Cabin Crew and over three years of post-qualification experience in front office operations, travel coordination, and client relations. I thrive under pressure, handle confidential information with discretion, and consistently deliver excellent service.

I’m aiming to bring my organizational and communication skills to an international organization or embassy setting, where I can streamline processes, coordinate complex itineraries, and contribute to outstanding service on a global scale.

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Skills

Experience Level

Microsoft Office
Expert
CRM
Expert
Copywriting
Intermediate

Language

English
Fluent
Swahili
Fluent

Work Experience

Front Office & Administrative Assistant at Bush Camp Safaris
January 1, 2024 - September 30, 2025
Managed front office and reception duties, provided professional customer service, coordinated travel arrangements (flight bookings, accommodation, airport transfers, and safari schedules), assisted with client itineraries, and maintained filing systems. Scheduled appointments, produced correspondence using Word/Excel/Outlook, and collaborated with operations and reservations teams while handling confidential information with discretion.
Sales Executive at Chloride Exide
April 1, 2023 - December 31, 2023
Prospected leads, organized meetings with prospective clients, participated in conferences and exhibitions, and contributed to business development. Consistently met and exceeded sales targets and collaborated with teams to enhance performance.
Waitress at Uptown Restaurant, Nairobi
November 1, 2022 - March 31, 2023
Delivered attentive service, reduced order errors through meticulous attention to detail, supported cash handling, and upheld five-star dining etiquette and service standards.
Brand Ambassador at Safaricom Kenya
May 1, 2021 - June 30, 2022
Handled escalations and reports while performing concurrent tasks, conducted market research to identify sales opportunities and customer needs, set up meetings with potential clients, delivered product presentations, and ensured stock availability for demonstrations.

Education

Diploma in Airline Cabin Crew at Epic Aviation College
January 1, 2019 - June 10, 2026

Qualifications

Diploma in Airline Cabin Crew
January 11, 2030 - June 10, 2026

Industry Experience

Travel & Hospitality, Professional Services, Transportation & Logistics, Education, Other
    BnB Management & Property Sales

    A comprehensive showcase of real estate expertise, specializing in the management of high yield short term rentals (BnBs) and residential property sales. This project highlights a data driven approach to maximizing occupancy rates, creating compelling digital marketing campaigns, and delivering exceptional client relations to close property deals.

    Core Expertise Demonstrated:

    BnB & Short Term Rental Management:
    Oversight of premium rental units, including strategic listing optimization, dynamic pricing models, and managing seamless guest experiences to maintain high ratings.
    Property Marketing & Sales:
    Developing targeted marketing strategies across digital and social channels to showcase homes for sale, capture qualified leads, and accelerate sales timelines.
    Client Relations & Negotiation:
    Serving as the primary point of contact for international and local clients, managing inquiries with absolute professionalism, and negotiating favorable terms for both rentals and sales.
    Operations & Logistics:
    Coordinating property readiness, professional staging aesthetic setups (inspired by clean, modern interior trends), and smooth check-in/check out pipelines.

    Key Achievements Featured:

    • Maintained consistent high occupancy rates across premium rental properties through proactive marketing and guest engagement.
    • Successfully matched prospective buyers with residential properties by leveraging tailored lifestyle marketing and deep local market insights.
    • Built a reputation for fast, clear, and professional communication that drives repeat bookings and client referrals.