Irina Sergeeva

Direct daily Front Office operations while ensuring exceptional guest satisfaction and Marriott brand compliance. Recruited, onboarded, coached, and scheduled Front Office staff; managed performance and payroll, and conducted regular staff reviews. Served as Manager on Duty, handling guest concerns, service recovery, and VIP requests. Collaborated with Housekeeping, Engineering, Accounting, and Reservations to deliver seamless guest experiences. Monitored occupancy, room inventory, rate strategies, and revenue opportunities; maintained Marriott and Highgate standards and procedures. Prepared daily reports, audits, cash handling, and ensured departmental compliance.

General management and front office leadership, ensuring guest satisfaction, SOP adherence, and revenue optimization; oversee budget, payroll, and departmental KPIs; coordinate with Sales & Revenue Management.

Managed business operations and client relationships for luxury lifestyle, travel, wellness, and hospitality brands. Led customer experience initiatives, partnerships development, and project management activities. Negotiated contracts, coordinated marketing initiatives, and maintained long-term client relationships. Strengthened leadership, communication, business development, and customer service skills while managing independent projects.