Available to hire
I am a hospitality leader with 8+ years of progressive experience in hotel operations, front office management, guest relations, employee development, and revenue optimization. I have a proven track record of leading teams, improving guest satisfaction, maintaining luxury service standards, and driving operational excellence across Marriott, IHG, resort, and independent properties.
I excel at building strong teams, mentoring staff, and delivering exceptional guest experiences while optimizing revenue and efficiency in luxury environments.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Russian
Fluent
English
Fluent
Work Experience
Assistant General Manager / Manager on Duty (MOD) at Crowne Plaza Fort Lauderdale Airport / Cruise, IHG
January 1, 2019 - December 31, 2023Oversee daily hotel operations across front office, housekeeping, conference management, and F&B coordination; mentor and motivate department staff; handle guest relations and VIP requests; support budgeting, forecasting, payroll control, and cost management; ensure safety and SOP compliance; act as MOD in the absence of the General Manager; coordinate with Sales and Revenue Management and ensure consistent guest experience.
Front Office Manager at Ocean Beach Palace Hotel and Suites, Fort Lauderdale, FL
October 21, 2017 - December 31, 2019Respond to guest requests and issues, manage front desk operations, coach staff, monitor performance, and maintain guest satisfaction and brand compliance with SOPs; ensure smooth shift operations and daily revenue/occupancy reviews.
Front Office Manager at Ocean Beach Club Hotel, Fort Lauderdale, FL
October 21, 2017 - March 30, 2018Oversee front desk operations, guest relations, and staff training; manage reservations, cash handling, and daily reporting; maintain compliance with hotel policies and service standards.
Front Office Manager at Royal Beach Palace Hotel, Fort Lauderdale, FL
February 1, 2017 - July 20, 2017Direct front desk and guest services; address guest concerns, supervise staff, ensure service quality, and support daily operations and SOP adherence.
Front Desk Agent / Front Desk Supervisor at North Beach Village Resort, Fort Lauderdale, FL
December 1, 2016 - February 26, 2017Handle guest inquiries, manage check-ins/outs, supervise front desk staff, and ensure quality guest service; maintain balance collections and daily reporting.
Front Desk Agent / Front Desk Supervisor at Plunge Beach Hotel, Fort Lauderdale, FL
December 1, 2016 - February 26, 2017Guest service, reservations, cash handling, and front desk operations; coach and train staff; monitor front desk performance and ensure guest satisfaction.
Night Auditor at Tide Line Ocean Resort & Spa, Palm Beach, FL
February 1, 2017 - July 20, 2017Night audit duties including reconciling day’s revenue, handling valet data, post-payments, and producing end-of-day reports; support in-house guest services and event operations.
General Manager / Front Office Manager at Residence Inn by Marriott, West Palm Beach, FL (Highgate Hotel)
January 1, 2026 - April 30, 2026General management and front office leadership, ensuring guest satisfaction, SOP adherence, and revenue optimization; oversee budget, payroll, and departmental KPIs; coordinate with Sales & Revenue Management.
Assistant General Manager / Front Office Manager at Residence Inn by Marriott (Highgate Hotels)
January 1, 2026 - April 1, 2026Direct daily Front Office operations while ensuring exceptional guest satisfaction and Marriott brand compliance. Recruited, onboarded, coached, and scheduled Front Office staff; managed performance and payroll, and conducted regular staff reviews. Served as Manager on Duty, handling guest concerns, service recovery, and VIP requests. Collaborated with Housekeeping, Engineering, Accounting, and Reservations to deliver seamless guest experiences. Monitored occupancy, room inventory, rate strategies, and revenue opportunities; maintained Marriott and Highgate standards and procedures. Prepared daily reports, audits, cash handling, and ensured departmental compliance.
Hospitality & Luxury Brand Consultant at Independent / Freelance
January 1, 2023 - December 31, 2025Managed business operations and client relationships for luxury lifestyle, travel, wellness, and hospitality brands. Led customer experience initiatives, partnerships development, and project management activities. Negotiated contracts, coordinated marketing initiatives, and maintained long-term client relationships. Strengthened leadership, communication, business development, and customer service skills while managing independent projects.
Assistant General Manager / Manager on Duty at Crown Plaza Fort Lauderdale Airport/Cruise Port by IHG
January 1, 2019 - December 31, 2023Assisted the General Manager in overseeing daily hotel operations while upholding IHG brand standards. Supervised Front Office, Housekeeping, and Food & Beverage operations. Managed guest relations, service recovery, VIP arrivals, and special requests. Participated in hiring, onboarding, training, coaching, and employee performance evaluations. Supported budgeting, forecasting, payroll control, and labor management initiatives. Monitored occupancy levels, revenue reports, and operational performance indicators; coordinated with Sales and Revenue Management teams to maximize hotel performance. Served as Manager on Duty in the General Manager's absence.
Front Office Manager at Ocean Beach Palace Hotel & Suites
October 1, 2017 - March 1, 2019Directed Front Office operations and supervised Front Desk associates. Trained, coached, and evaluated team members to maintain service excellence. Resolved guest concerns and ensured high levels of guest satisfaction. Coordinated with Housekeeping, Engineering, Reservations, and Management teams. Conducted property inspections and operational reviews. Assisted with budgeting, forecasting, and operational planning. Served as acting Manager on Duty when required.
Assistant Front Office Manager at Ocean Beach Palace Hotel & Suites
July 1, 2017 - October 1, 2017Assisted with daily Front Office operations and guest service management. Supervised Front Desk staff and provided operational support. Managed guest concerns and service recovery. Supported hotel operations in the absence of management.
Front Desk Supervisor at Royal Beach Palace Hotel
February 1, 2017 - July 1, 2017Supervised Front Desk operations and ensured excellent guest service. Assisted with staff training and performance monitoring. Handled guest concerns and operational escalations. Supported hotel operations in the absence of management.
Night Auditor at Ocean Resort & Spa
January 1, 2017 - December 31, 2017Performed nightly financial audits and revenue reconciliation. Managed guest check-ins/check-outs and service requests. Processed room, restaurant, valet, and miscellaneous charges. Prepared daily financial and operational reports.
Front Desk Agent / Front Desk Supervisor at Plunge Beach Hotel & North Beach Village Resort
January 1, 2016 - December 31, 2017Delivered exceptional guest service and handled Front Desk operations. Managed reservations, guest accounts, and daily reporting. Assisted with training and operational support. Maintained high guest satisfaction standards.
Education
Bachelor's Degree in Hospitality Relations at Moscow State Institute of Hospitality Relations (University)
June 16, 2009 - May 25, 2011Master's Degree in Hospitality Relations at Moscow State Institute of Hospitality Relations (University)
May 25, 2011 - June 11, 2026Master's Degree at Moscow State Institute of Hospitality Relations
January 1, 2011 - June 11, 2026Bachelor's Degree at Moscow State Institute of Hospitality Relations
January 1, 2009 - June 11, 2026Qualifications
Industry Experience
Travel & Hospitality, Real Estate & Construction, Professional Services, Other
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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