I am a results-oriented professional with experience in leadership, team management, and delivering exceptional customer service. I bring hands-on expertise in social media strategy, web design, and Adobe Creative Suite, including branding, logo design, and video editing. I thrive in collaborative environments and enjoy turning ideas into actionable plans that boost brand visibility and guest satisfaction. My strengths are strong communication, organization, problem-solving, and a flexible approach that adapts across hospitality and digital marketing projects.

NICOLETTE RAYMANN

I am a results-oriented professional with experience in leadership, team management, and delivering exceptional customer service. I bring hands-on expertise in social media strategy, web design, and Adobe Creative Suite, including branding, logo design, and video editing. I thrive in collaborative environments and enjoy turning ideas into actionable plans that boost brand visibility and guest satisfaction. My strengths are strong communication, organization, problem-solving, and a flexible approach that adapts across hospitality and digital marketing projects.

Available to hire

I am a results-oriented professional with experience in leadership, team management, and delivering exceptional customer service. I bring hands-on expertise in social media strategy, web design, and Adobe Creative Suite, including branding, logo design, and video editing.

I thrive in collaborative environments and enjoy turning ideas into actionable plans that boost brand visibility and guest satisfaction. My strengths are strong communication, organization, problem-solving, and a flexible approach that adapts across hospitality and digital marketing projects.

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Language

Slovak
Fluent
Hungarian
Advanced
English
Advanced
Russian
Advanced

Work Experience

Supervisor at The Wicklow Heather Restaurant
September 1, 2024 - Present
Lead and motivate a team to maintain high-quality service and restaurant standards. Created new menus, digital marketing strategies, and wedding plans. Supported management with social media ideas, content drafts, and digital strategy improvements to increase online engagement. Managed daily operations, reservations, and staff organization. Handled customer inquiries and complaints with professionalism. Supported staff training and performance development. Ensured smooth service during busy periods and maintained team morale.
Waitress at The Wicklow Heather Restaurant
April 1, 2022 - September 1, 2024
Delivered excellent customer service and hospitality. Managed multiple tables and handled orders efficiently during peak times. Maintained high standards of cleanliness and food safety. Collaborated with kitchen and bar staff to ensure smooth operation.
Gas Station Assistant at Gas Station
January 1, 2021 - January 1, 2022
Operated tills, handled transactions, and maintained product displays. Ensured food safety standards and communicated effectively with customers.
Waitress / Receptionist at Hotel Centrum
January 1, 2016 - January 1, 2019
Supported hotel guests with check-in, bookings, and inquiries. Worked across various departments (reception, kitchen, service) to understand full hotel operations. Organized and served at weddings and corporate events. Strengthened teamwork, customer service, and multitasking skills.

Education

Diploma, Social Media Management & AI Tools at UCD - Dublin, Leinster
May 1, 2025 - September 1, 2025
Diploma, Hotel and Restaurant Management at Hotel Academy Management - Košice, Slovakia
September 1, 2015 - May 1, 2020
Diploma, Graphic Design at UCD - Dublin, Leinster
January 1, 2026 - June 12, 2026

Qualifications

Diploma in Social Media Management & AI Tools
May 1, 2025 - September 1, 2025
Diploma in Graphic Design
January 1, 2026 - June 12, 2026
Diploma in Hotel and Restaurant Management
September 1, 2015 - May 1, 2020

Industry Experience

Travel & Hospitality, Professional Services, Retail, Media & Entertainment