DC

Doina Ciobanu

Available to hire

I am an Operations and Customer Support professional with 3+ years of experience in customer service, team coordination, administrative support and business operations.

About

I am an Operations and Customer Support professional with 3+ years of experience in customer service, team coordination, administrative support and business operations. I handle customer communications, maintain operational records, prepare reports and collaborate with cross-functional teams. I bring strong analytical, organizational and communication skills with proficiency in Microsoft Office, CRMs and data management. I am passionate about process improvement, problem solving and supporting business growth in dynamic and multicultural environments.

  • 1 year's experience
  • Joined June 2026

Languages

  • EnglishAdvanced
  • Romanian, Moldavian, MoldovanFluent
  • ItalianAdvanced
  • RussianAdvanced

Industry experience

  • Professional Services
  • Travel & Hospitality
  • Software & Internet

Work experience

Shift Manager · Hot SoftwareJun 2024 – May 2025 · 1 yr

Coordinated daily operational activities, supervised team members, and managed customer escalations to ensure service quality. Monitored KPIs and prepared performance reports for management. Collaborated with internal departments to improve processes and onboarding of new employees.

Customer Support Agent · Customization GroupOct 2023 – Jun 2024 · 9 mos

Provided customer support and resolved inquiries.

Travel Agent · DyninnoMay 2023 – Sep 2023 · 5 mos

Assisted customers in planning and booking travel services.

Education

Bachelor of Science in Marketing · Babes-Bolyai University2023 – 2026

Certifications and awards· 5

Google Analytics Certification2030 – 2026
Google Digital Marketing & E-commerce Certification2030 – 2026
HubSpot CRM Certification2030 – 2026
HubSpot Marketing Software Certification2030 – 2026

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