I am an Operations and Customer Support professional with 3+ years of experience in customer service, team coordination, administrative support and business operations. I handle customer communications, maintain operational records, prepare reports and collaborate with cross-functional teams. I bring strong analytical, organizational and communication skills with proficiency in Microsoft Office, CRMs and data management. I am passionate about process improvement, problem solving and supporting business growth in dynamic and multicultural environments.

Doina Ciobanu

I am an Operations and Customer Support professional with 3+ years of experience in customer service, team coordination, administrative support and business operations. I handle customer communications, maintain operational records, prepare reports and collaborate with cross-functional teams. I bring strong analytical, organizational and communication skills with proficiency in Microsoft Office, CRMs and data management. I am passionate about process improvement, problem solving and supporting business growth in dynamic and multicultural environments.

Available to hire

I am an Operations and Customer Support professional with 3+ years of experience in customer service, team coordination, administrative support and business operations. I handle customer communications, maintain operational records, prepare reports and collaborate with cross-functional teams. I bring strong analytical, organizational and communication skills with proficiency in Microsoft Office, CRMs and data management. I am passionate about process improvement, problem solving and supporting business growth in dynamic and multicultural environments.

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Language

English
Advanced
Romanian, Moldavian, Moldovan
Fluent
Italian
Advanced
Russian
Advanced

Work Experience

Customer Support Agent at Customization Group
October 20, 2023 - June 20, 2024
Provided customer support and resolved inquiries.
Shift Manager at Hot Software
June 20, 2024 - May 20, 2025
Coordinated daily operational activities, supervised team members, and managed customer escalations to ensure service quality. Monitored KPIs and prepared performance reports for management. Collaborated with internal departments to improve processes and onboarding of new employees.
Travel Agent at Dyninno
May 23, 2023 - September 23, 2023
Assisted customers in planning and booking travel services.

Education

Bachelor of Science in Marketing at Babes-Bolyai University
September 1, 2023 - May 1, 2026

Qualifications

Google Analytics Certification
January 11, 2030 - June 12, 2026
Google Digital Marketing & E-commerce Certification
January 11, 2030 - June 12, 2026
HubSpot CRM Certification
January 11, 2030 - June 12, 2026
HubSpot Marketing Software Certification
January 11, 2030 - June 12, 2026
Excel Skills for Business
January 11, 2030 - June 12, 2026

Industry Experience

Professional Services, Travel & Hospitality, Software & Internet