Doina Ciobanu
I am an Operations and Customer Support professional with 3+ years of experience in customer service, team coordination, administrative support and business operations.
About
I am an Operations and Customer Support professional with 3+ years of experience in customer service, team coordination, administrative support and business operations. I handle customer communications, maintain operational records, prepare reports and collaborate with cross-functional teams. I bring strong analytical, organizational and communication skills with proficiency in Microsoft Office, CRMs and data management. I am passionate about process improvement, problem solving and supporting business growth in dynamic and multicultural environments.
- 1 year's experience
- Joined June 2026
Languages
- EnglishAdvanced
- Romanian, Moldavian, MoldovanFluent
- ItalianAdvanced
- RussianAdvanced
Industry experience
- Professional Services
- Travel & Hospitality
- Software & Internet
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Work experience
Coordinated daily operational activities, supervised team members, and managed customer escalations to ensure service quality. Monitored KPIs and prepared performance reports for management. Collaborated with internal departments to improve processes and onboarding of new employees.
Provided customer support and resolved inquiries.
Assisted customers in planning and booking travel services.
Education
Certifications and awards· 5
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