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I am a results-driven IT professional with over 4 years of experience in IT support, operations management, and digital systems administration. I excel at leading teams, supporting business-critical systems, and improving operational efficiency through technology.\n\nI have hands-on experience with infrastructure support, network systems, IT project coordination, and user support. I aim to align IT solutions with business goals, boost system reliability, and drive continuous improvement. I am eager to leverage my leadership and technical expertise in an IT management role.…I am a results-driven IT professional with over 4 years of experience in IT support, operations management, and digital systems administration. I excel at leading teams, supporting business-critical systems, and improving operational efficiency through technology.\n\nI have hands-on experience with infrastructure support, network systems, IT project coordination, and user support. I aim to align IT solutions with business goals, boost system reliability, and drive continuous improvement. I am eager to leverage my leadership and technical expertise in an IT management role.

ALEX OKEYO ASIAGO

Web Developer, Programmer, Data Analyst, +2

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I am a results-driven IT professional with over 4 years of experience in IT support, operations management, and digital systems administration. I excel at leading teams, supporting business-critical systems, and improving operational efficiency through technology.\n\nI have hands-on experience with infrastructure support, network systems, IT project coordination, and user support. I aim to align IT solutions with business goals, boost system reliability, and drive continuous improvement. I am eager to leverage my leadership and technical expertise in an IT management role.…I am a results-driven IT professional with over 4 years of experience in IT support, operations management, and digital systems administration. I excel at leading teams, supporting business-critical systems, and improving operational efficiency through technology.\n\nI have hands-on experience with infrastructure support, network systems, IT project coordination, and user support. I aim to align IT solutions with business goals, boost system reliability, and drive continuous improvement. I am eager to leverage my leadership and technical expertise in an IT management role.

Available to hire

I am a results-driven IT professional with over 4 years of experience in IT support, operations management, and digital systems administration. I excel at leading teams, supporting business-critical systems, and improving operational efficiency through technology.\n\nI have hands-on experience with infrastructure support, network systems, IT project coordination, and user support. I aim to align IT solutions with business goals, boost system reliability, and drive continuous improvement. I am eager to leverage my leadership and technical expertise in an IT management role.

Skills

Web Design

Data Visualization

Experience Level

Web Design

Expert

Data Visualization

Expert

Work Experience

IT Support & Digital Systems Coordinator at Uniserv Education (Distance Study), Elimisha Watoto Foundation, iLearn Training & Education

February 1, 2023 - Present

Managed and supported digital learning platforms to ensure high system availability and accessibility. Provided technical support for system, platform, and user-related issues; monitored system performance and user engagement metrics to optimize platform efficiency; coordinated system updates, content deployment, and platform improvements; maintained accurate data records and generated reports for management decision-making; supported user access management and ensured smooth communication systems across stakeholders; compiled and analyzed data related to student enrollment, retention, and satisfaction to prepare weekly or monthly reports for leadership; communicated updates, changes, or issues related to policies, procedures, or resources to students, staff, or faculty; managed program communications via email, phone, or chat; collaborated with internal teams to align IT systems with organizational goals and user needs; improved user experience through continuous monitoring and enhanc

Operations Manager at Hello Courier (EA) Ltd

October 1, 2021 - January 31, 2023

Coordinated delivery operations and supervised the logistics team; maintained the company website and social media platforms; assisted in provider pricing negotiations; led cross-functional teams and ensured client readiness for projects within deadlines and budget; performed bookkeeping (invoicing, AR, budget tracking); oversaw facilities; supported IT projects from inception through rollout and training; ensured IT visibility across offices and provided metrics (asset lists, mileage, weekly rider revenues, commissions, fuel costs); ensured licensing compliance; acted as on-site escalation point for outsourced IT to guarantee a first-class user experience.

IT Technician at Nightson Technologies

May 1, 2021 - September 30, 2021

Installed and configured network infrastructure (Wi-Fi and LAN); troubleshot connectivity issues to minimize downtime; deployed CCTV systems; supported cabling and infrastructure for internet service delivery; provided on-site technical support and maintenance.