Monitored and reviewed seller content to ensure compliance with e-commerce policies and community standards. Collaborated with operations and seller support teams to maintain marketplace integrity and operational efficiency. Produced compliance trend reports to improve logistics flow, enhance buyer trust, and increase seller performance.

Customer Care Consultant (Sales & Service) at Maxis

May 1, 2021 - July 1, 2021

Handled customer inquiries, billing, and technical issues with clear and professional communication. Achieved sales targets through upselling mobile plans, devices, and value-added services. Supported back-end operations to ensure smooth service activation and order processing.

Intern – Designer & Photographer at Bravo Photography Studio

July 1, 2020 - October 1, 2020

Assisted in photoshoots, editing, and layout design. Supported creative projects and digital marketing campaigns, producing engaging visuals.

Credit Recovery Officer at Courts

February 1, 2019 - February 1, 2020

Coordinated overdue accounts with internal and legal teams, ensuring accurate documentation and compliance. Streamlined recovery processes to support operational efficiency and cash flow management.

Soccer Coach at All Stars Soccer Academy

June 1, 2018 - June 1, 2019

FAM D Licensed Soccer Coach; led training sessions and youth programs, developing players’ technical and tactical abilities.

Game Localisation Project – The Quest of Legends at Saito University College

September 1, 2021 - December 1, 2021

Led localization of UI elements and in-game dialogue into Bahasa Malaysia and Tamil; ensured cultural relevance and readability; collaborated with design and development teams to integrate localized content.

Game Localisation Project – Space Invaders Reborn at Saito University College

January 1, 2022 - May 1, 2022

Led localization of UI elements and in-game instructions for a modernized version of a classic arcade game; translated content across English, Bahasa Malaysia, and Tamil; ensured UI text fit within UI constraints.

Content Review Analyst (E-Commerce Project - TikTok) at EPS Consultants

January 1, 2022 - Present

Intern - Designer & Photographer at Bravo Photography Studio

July 1, 2020 - October 31, 2020

Assisted in photo shoots, editing, and layout design. Supported creative projects and digital marketing campaigns, producing engaging visuals.

Customer Relations Officer (Sales & Operations) at TGVCinemas

January 1, 2018 - January 31, 2019

Resolved customer service issues, managed bookings, and promoted upselling opportunities. Ensured smooth front-of-house operations and high client satisfaction. Consistently exceeded sales and upsell targets in multiple customer service roles.