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Hi there, I’m Maria Laura Cicchini, a UX/UI Designer graduate with a Professional Diploma in UX Design and UI Design. I combine user-centered design methods with AI-powered tools to support research, ideation, and interface design. Alongside my design work, I collaborate with UXperiment2.0 as a freelance content designer, producing digital product content, marketing materials, and research on UX methodologies, new design tools, and the expanding influence of AI in product design. I’m particularly interested in conversational design and AI-driven chatbots for customer support.…Hi there, I’m Maria Laura Cicchini, a UX/UI Designer graduate with a Professional Diploma in UX Design and UI Design. I combine user-centered design methods with AI-powered tools to support research, ideation, and interface design. Alongside my design work, I collaborate with UXperiment2.0 as a freelance content designer, producing digital product content, marketing materials, and research on UX methodologies, new design tools, and the expanding influence of AI in product design. I’m particularly interested in conversational design and AI-driven chatbots for customer support.

Maria Laura Cicchini

UX Designer, UI Designer, Content Designer, +2

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Hi there, I’m Maria Laura Cicchini, a UX/UI Designer graduate with a Professional Diploma in UX Design and UI Design. I combine user-centered design methods with AI-powered tools to support research, ideation, and interface design. Alongside my design work, I collaborate with UXperiment2.0 as a freelance content designer, producing digital product content, marketing materials, and research on UX methodologies, new design tools, and the expanding influence of AI in product design. I’m particularly interested in conversational design and AI-driven chatbots for customer support.…Hi there, I’m Maria Laura Cicchini, a UX/UI Designer graduate with a Professional Diploma in UX Design and UI Design. I combine user-centered design methods with AI-powered tools to support research, ideation, and interface design. Alongside my design work, I collaborate with UXperiment2.0 as a freelance content designer, producing digital product content, marketing materials, and research on UX methodologies, new design tools, and the expanding influence of AI in product design. I’m particularly interested in conversational design and AI-driven chatbots for customer support.

Available to hire

Hi there, I’m Maria Laura Cicchini, a UX/UI Designer graduate with a Professional Diploma in UX Design and UI Design. I combine user-centered design methods with AI-powered tools to support research, ideation, and interface design.

Alongside my design work, I collaborate with UXperiment2.0 as a freelance content designer, producing digital product content, marketing materials, and research on UX methodologies, new design tools, and the expanding influence of AI in product design. I’m particularly interested in conversational design and AI-driven chatbots for customer support.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Freelance Content Writer and Designer at UXperiment

June 1, 2025 - Present

Research and write UX-focused articles exploring design workflows, emerging tools, and AI integration in UX/UI design. Producing design content for the UX community.

UX Research Volunteer at East London Waterworks Park

July 1, 2025 - September 1, 2025

Supported UX research aimed at improving the organisation’s website experience, including competitive benchmarking, usability analysis, and UX recommendations to improve navigation and trust signals.

Client Advisor & Pre-Loved Ambassador at Gucci – London

August 1, 2022 - June 30, 2025

Managed a client book database and conducted targeted outreach through email communications for product arrivals, seasonal collections, and private events. Supported customers with online order requests, exchanges, refunds, and issue resolution, liaising with Gucci customer service teams. Coordinated after-sales services, opening repair tickets, tracking progress, and arranging payment and collection with clients. Assisted clients with product personalisation services, including embossing on handbags and small leather goods. Pre-Loved Ambassador for the Gucci resale programme in partnership with Vestiaire Collective, assessing product authenticity, condition, and resale value of handbags.