Available to hire
I’m Carlo Matteo Mazzulli, a junior UX/UI designer with a strong foundation in user-centric service and high-stakes communication, shaped by a background in aviation.
I’m currently certified by the UX Design Institute, skilled in user research, wireframing and prototyping, and I enjoy applying data-driven processes and AI tools to build accessible, human-centered digital products.
Language
Italian
Fluent
English
Fluent
Work Experience
Cabin Crew at ITA Airways
May 1, 2024 - October 1, 2024Adapted in real-time to passenger needs and operational constraints, utilizing empathetic communication and problem-solving strategies to resolve conflicts and manage service recovery in high-pressure environments.
Cabin Crew at Wizz Air
July 1, 2022 - March 1, 2024Provided consistent user support and clear communication to large groups of passengers across multiple cabin environments; conducted safety demonstrations and ensured regulatory compliance, prioritizing user safety above all metrics.
Cabin Crew at Ryanair
June 1, 2021 - May 1, 2022Optimized operational phases and passenger communication during boarding procedures within a fast-paced, efficiency-driven environment.
Education
Professional Diploma in UX Design at UX Design Institute
March 1, 2025 - September 1, 2025Certificate in AI Fundamentals for UX at UX Design Institute
December 1, 2025 - June 16, 2026Qualifications
Professional Diploma in UX Design
March 1, 2025 - September 1, 2025Certificate in AI Fundamentals for UX
December 1, 2025 - June 16, 2026Industry Experience
Software & Internet, Travel & Hospitality, Professional Services, Education, Media & Entertainment
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