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I am a results-driven IT Support Specialist and Systems Administrator with over 5 years of experience in delivering technical support and managing ICT infrastructure. My goal is to enhance user satisfaction while ensuring high service availability. With a strong foundation in troubleshooting and a commitment to continuous learning, I am dedicated to implementing technology solutions that improve operational efficiency and business performance.…I am a results-driven IT Support Specialist and Systems Administrator with over 5 years of experience in delivering technical support and managing ICT infrastructure. My goal is to enhance user satisfaction while ensuring high service availability. With a strong foundation in troubleshooting and a commitment to continuous learning, I am dedicated to implementing technology solutions that improve operational efficiency and business performance.

BONFACE WAMBUA KIIO

Writer, Audio Transcriber, Data Analyst, +6

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I am a results-driven IT Support Specialist and Systems Administrator with over 5 years of experience in delivering technical support and managing ICT infrastructure. My goal is to enhance user satisfaction while ensuring high service availability. With a strong foundation in troubleshooting and a commitment to continuous learning, I am dedicated to implementing technology solutions that improve operational efficiency and business performance.…I am a results-driven IT Support Specialist and Systems Administrator with over 5 years of experience in delivering technical support and managing ICT infrastructure. My goal is to enhance user satisfaction while ensuring high service availability. With a strong foundation in troubleshooting and a commitment to continuous learning, I am dedicated to implementing technology solutions that improve operational efficiency and business performance.

Available to hire

I am a results-driven IT Support Specialist and Systems Administrator with over 5 years of experience in delivering technical support and managing ICT infrastructure. My goal is to enhance user satisfaction while ensuring high service availability.

With a strong foundation in troubleshooting and a commitment to continuous learning, I am dedicated to implementing technology solutions that improve operational efficiency and business performance.

Language

English

Fluent

Swahili

Fluent

Work Experience

IT Manager & ICT Specialist at St. Hannah's Preparatory School

May 1, 2024 - Present

Oversee and maintain all ICT infrastructure, delivering technical support and managing technology solutions for over 200 users. Achieved a high rate of issue resolution and developed comprehensive IT documentation.

IT Manager & Computer Trainer at Riruta Good Shepherd School

June 1, 2023 - April 1, 2024

Managed end-to-end IT infrastructure and delivered structured computer training programs. Improved digital competency across the institution through enhanced learning solutions.

Computer Trainer at Dagraje Mentoring School

January 1, 2023 - May 1, 2023

Designed and delivered computer studies lessons aligned to the national syllabus. Assessed learner progress through practical tests while providing guidance.

IT Support Technician at Bakemark Limited

January 1, 2022 - December 1, 2022

Provided first-line IT support across departments while diagnosing and resolving technical incidents promptly. Maintained hardware and software functionality.

Freelance Technical & Content Writer at Self-Employed

January 1, 2016 - November 1, 2018

Produced over 100 technology-focused and educational articles, managing multiple client projects simultaneously while ensuring high client satisfaction.

Freelance Writer at Self-Employed

January 1, 2016 - November 1, 2018

Produced educational and technology-focused content while managing multiple assignments and meeting client deadlines.