Available to hire
Creative and results-driven digital communications specialist with 10+ years of experience managing social media, building brands, and engaging customers. Proven success using content strategy and performance metrics to grow awareness, drive campaign results, and strengthen community interaction.
Skilled in content creation, analytics, and resident/customer engagement—coordinating projects, collaborating with influencers and ambassadors, and supporting programs and services through consistent, on-brand digital communication.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
Work Experience
Digital Communications Coordinator at City of Columbia
September 1, 2024 - PresentDeveloped and scheduled social media content for city initiatives and events; analyzed campaign performance metrics; engaged with residents via comments and DMs to maintain a positive online presence; partnered with local influencers to promote civic programs and public services.
Social Media Manager at GME Supply / Columbia Safety
July 1, 2022 - August 1, 2024Led content creation for product launches and marketing campaigns; managed social media calendars and tracked weekly performance reports; responded to customer inquiries and comments to build brand loyalty; coordinated brand ambassador collaborations to increase engagement and reach.
Social Media Content Coordinator at Mpix & Miller’s Professional Imaging
March 1, 2018 - May 1, 2020Produced engaging photo and video content for marketing campaigns; tracked performance metrics and adjusted strategy accordingly; collaborated with influencers and bloggers for cross-promotional opportunities; provided customer support and managed digital communications.
Photo Print & Finish Department Manager at Miller’s Professional Imaging
January 1, 2008 - September 1, 2017Supervised and trained team members to exceed production goals; implemented process improvements that enhanced efficiency and morale; recruited and onboarded new hires while maintaining a positive work culture.
Customer Service Representative at Miller’s Professional Imaging
January 1, 2006 - December 1, 2007Assisted customers with order issues and website navigation; handled technical support and ensured timely delivery coordination; logged and resolved service tickets using CRM systems.
Education
Qualifications
Industry Experience
Government, Media & Entertainment, Professional Services, Retail, Non-Profit Organization
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
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