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Hi, I'm Simrakhan, an Administrative and Operations professional with 4.7+ years of experience in customer support, administration, account management, and financial operations. I excel at streamlining processes, boosting customer satisfaction, and driving operational efficiency across diverse industries. I lead with collaboration and client engagement, having guided teams of 8–10 people and managed onboarding, SOPs, and ERP/SAP workflows. I’m passionate about building scalable systems and delivering reliable service with a proactive, friendly approach.…Hi, I'm Simrakhan, an Administrative and Operations professional with 4.7+ years of experience in customer support, administration, account management, and financial operations. I excel at streamlining processes, boosting customer satisfaction, and driving operational efficiency across diverse industries. I lead with collaboration and client engagement, having guided teams of 8–10 people and managed onboarding, SOPs, and ERP/SAP workflows. I’m passionate about building scalable systems and delivering reliable service with a proactive, friendly approach.

Simrakhan

Artist, Content Creator, Photoshop Editor, +6

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Hi, I'm Simrakhan, an Administrative and Operations professional with 4.7+ years of experience in customer support, administration, account management, and financial operations. I excel at streamlining processes, boosting customer satisfaction, and driving operational efficiency across diverse industries. I lead with collaboration and client engagement, having guided teams of 8–10 people and managed onboarding, SOPs, and ERP/SAP workflows. I’m passionate about building scalable systems and delivering reliable service with a proactive, friendly approach.…Hi, I'm Simrakhan, an Administrative and Operations professional with 4.7+ years of experience in customer support, administration, account management, and financial operations. I excel at streamlining processes, boosting customer satisfaction, and driving operational efficiency across diverse industries. I lead with collaboration and client engagement, having guided teams of 8–10 people and managed onboarding, SOPs, and ERP/SAP workflows. I’m passionate about building scalable systems and delivering reliable service with a proactive, friendly approach.

Available to hire

Hi, I’m Simrakhan, an Administrative and Operations professional with 4.7+ years of experience in customer support, administration, account management, and financial operations. I excel at streamlining processes, boosting customer satisfaction, and driving operational efficiency across diverse industries.
I lead with collaboration and client engagement, having guided teams of 8–10 people and managed onboarding, SOPs, and ERP/SAP workflows. I’m passionate about building scalable systems and delivering reliable service with a proactive, friendly approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Hindi

Advanced

Urdu

Advanced

Work Experience

Executive (Client Engagement, Admin & Operations) at Orilux Technologies, Dubai

September 1, 2025 - May 31, 2026

Provided technical customer support by troubleshooting user issues, resolving operational discrepancies, and ensuring timely solutions through Nang CRM/software. Managed daily administrative functions, including scheduling, data entry, document management, transaction monitoring, and office coordination. Led and supervised a team of 8-10 employees while supporting user onboarding and growth initiatives to maintain service quality and operational efficiency.

CS Coordinator (Client Engagement & Operations) at OMA Emirates, Sharjah

July 1, 2024 - August 31, 2025

Coordinated trade license issuance across multiple regions, maintained regulatory databases, handled client engagement & follow-up and ensured compliance with international requirements. Performed reconciliations, audits, payment forecasting, invoicing, and client tax registration reviews using ERP and SAP systems. Developed SOPs, managed administrative and logistics operations, prepared management reports, and maintained customer satisfaction through effective team coordination.

Support Specialist at Rackspace Technology, Noida

August 1, 2023 - February 29, 2024

Collaborated with teams and customers using Outlook, Slack, Google Workspace, and Jira while maintaining accurate records. Resolved high-volume customer inquiries efficiently, ensuring strong customer satisfaction through effective communication. Managed ticketing systems, maintained databases, and supported process improvements across departments.

Account Specialist at Amazon Development Centre, Noida

August 1, 2021 - August 31, 2023

Assisted in training and onboarding new team members, providing guidance to support team performance. Managed customer accounts, including billing inquiries, subscription management, and Amazon Business support. Utilized CRM tools to track customer interactions, follow up on pending issues, and handle concession abuse cases.