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I am a customer service professional with several years of experience delivering high-quality support in both retail and agency settings. I excel at handling high-volume enquiries, resolving complaints, and turning challenges into opportunities to improve customer satisfaction. I am proficient with CRM systems and multi-channel support (phone, email, and social media). I also have hands-on experience in digital marketing, campaign planning, and analytics, using tools like HubSpot and Google Analytics to optimize customer journeys and drive engagement.…I am a customer service professional with several years of experience delivering high-quality support in both retail and agency settings. I excel at handling high-volume enquiries, resolving complaints, and turning challenges into opportunities to improve customer satisfaction. I am proficient with CRM systems and multi-channel support (phone, email, and social media). I also have hands-on experience in digital marketing, campaign planning, and analytics, using tools like HubSpot and Google Analytics to optimize customer journeys and drive engagement.

Mariam Egbeyemi

Designer, Graphic Designer, Web Designer, +2

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I am a customer service professional with several years of experience delivering high-quality support in both retail and agency settings. I excel at handling high-volume enquiries, resolving complaints, and turning challenges into opportunities to improve customer satisfaction. I am proficient with CRM systems and multi-channel support (phone, email, and social media). I also have hands-on experience in digital marketing, campaign planning, and analytics, using tools like HubSpot and Google Analytics to optimize customer journeys and drive engagement.…I am a customer service professional with several years of experience delivering high-quality support in both retail and agency settings. I excel at handling high-volume enquiries, resolving complaints, and turning challenges into opportunities to improve customer satisfaction. I am proficient with CRM systems and multi-channel support (phone, email, and social media). I also have hands-on experience in digital marketing, campaign planning, and analytics, using tools like HubSpot and Google Analytics to optimize customer journeys and drive engagement.

Available to hire

I am a customer service professional with several years of experience delivering high-quality support in both retail and agency settings. I excel at handling high-volume enquiries, resolving complaints, and turning challenges into opportunities to improve customer satisfaction. I am proficient with CRM systems and multi-channel support (phone, email, and social media). I also have hands-on experience in digital marketing, campaign planning, and analytics, using tools like HubSpot and Google Analytics to optimize customer journeys and drive engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Customer Support Representative at MAYY BRAND

December 1, 2017 - Present

Act as the first point of contact, handling 20–40 daily customer enquiries via phone, email, and social media channels. Deliver excellent customer service by resolving complaints and queries promptly, ensuring high customer satisfaction. Build and maintain strong customer relationships, contributing to repeat business and brand loyalty. Process customer orders, manage follow-ups, and resolve delivery issues efficiently. Maintain accurate records of customer interactions using CRM tools and internal systems. Monitor customer feedback and identify service improvement opportunities. Support promotional campaigns by engaging customers and responding to enquiries in real time.

Digital Marketing Executive at CMC Connect Ltd (Public Relations & Strategic Communications Agency)

January 1, 2022 - December 1, 2022

Developed and executed strategic digital marketing campaigns for key B2B and B2C clients, aligning with PR and brand growth strategies. Managed CRM-driven communication workflows using HubSpot and Google Analytics, optimizing customer journeys and improving engagement. Spearheaded social media branding and lead generation initiatives across Facebook, Instagram, LinkedIn, and Twitter, driving increased engagement. Provided performance reports with actionable insights, ROI analysis, and optimization recommendations to drive continuous improvement.