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Hello! I'm Donald Halliday, a people-focused professional with extensive experience in care management, recruitment, and customer service across heritage sites, theatres, and residential developments. I excel at building strong teams, improving service delivery, and coordinating complex operations to deliver memorable guest experiences while prioritising safety and staff development. I'm passionate about training staff, enhancing resident and guest experiences, and delivering results through collaborative leadership and thoughtful problem solving.…Hello! I'm Donald Halliday, a people-focused professional with extensive experience in care management, recruitment, and customer service across heritage sites, theatres, and residential developments. I excel at building strong teams, improving service delivery, and coordinating complex operations to deliver memorable guest experiences while prioritising safety and staff development. I'm passionate about training staff, enhancing resident and guest experiences, and delivering results through collaborative leadership and thoughtful problem solving.

Donald Maxwell Halliday

Project Manager, Production Manager, Production Coordinator, +2

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Hello! I'm Donald Halliday, a people-focused professional with extensive experience in care management, recruitment, and customer service across heritage sites, theatres, and residential developments. I excel at building strong teams, improving service delivery, and coordinating complex operations to deliver memorable guest experiences while prioritising safety and staff development. I'm passionate about training staff, enhancing resident and guest experiences, and delivering results through collaborative leadership and thoughtful problem solving.…Hello! I'm Donald Halliday, a people-focused professional with extensive experience in care management, recruitment, and customer service across heritage sites, theatres, and residential developments. I excel at building strong teams, improving service delivery, and coordinating complex operations to deliver memorable guest experiences while prioritising safety and staff development. I'm passionate about training staff, enhancing resident and guest experiences, and delivering results through collaborative leadership and thoughtful problem solving.

Available to hire

Hello! I’m Donald Halliday, a people-focused professional with extensive experience in care management, recruitment, and customer service across heritage sites, theatres, and residential developments. I excel at building strong teams, improving service delivery, and coordinating complex operations to deliver memorable guest experiences while prioritising safety and staff development.

I’m passionate about training staff, enhancing resident and guest experiences, and delivering results through collaborative leadership and thoughtful problem solving.

Language

English

Fluent

Work Experience

Duty Manager at Brompton Court

December 1, 2018 - December 1, 2021

Overseeing the work of care and support teams, coordinating activities in communal lounges to improve social and physical opportunities for homeowners, supporting the Estate Manager, ensuring high standards of service and care, and managing safety and security of homeowners and the development.

Customer Service Manager at The Lighthouse Theatre

January 1, 2013 - December 31, 2018

Providing the highest standards of customer service to theatre patrons, greeting and advising on shows, maintaining the bar area, serving confectionery and beverages, cash handling, stock management, health and safety, and ticket verification.

Controller of up to 150 temporary sales staff at Maitland Selwyn Ltd

January 1, 2002 - December 31, 2012

Established relationships with major house builders to recruit, train and develop sales staff for the house-building industry; supervised placement and performance; conducted candidate interviews; liaised with employers; designed and delivered training; conducted staff development reviews.

Visitor Services Co-ordinator at The National Trust – Corfe Castle

January 1, 1997 - December 31, 1999

Interacted with a diverse range of visitors, provided information about the property, advertised for staff and volunteers, completed weekly returns, managed cash and petty cash, liaised with police, fire service and local authorities, arranged fundraising events, performed risk assessments, first aid and health & safety duties, and supervised administration and contractors.

House Manager at National Trust – Lytes Cary Manor

January 1, 2000 - December 31, 2002

Day-to-day managerial and operational control, staffing recruitment and supervision, liaising with external agencies, monitoring security and fire warning systems, overseeing check-ins/arrivals and departures, and coordinating property inventories.