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Hi, I’m Wajahat Khan, a Customer Experience and Sales Support professional with 5+ years of experience across fintech, customer service, quality assurance, and real estate support. Based in Dubai, I excel at handling high-volume customer interactions, resolving complex issues, and ensuring CRM accuracy, while supporting sales and operations. I’m known for proactive collaboration, turning insights into actionable improvements, and contributing to brand and customer success. I lead teams, focus on customer retention, and create engaging digital content including social media videos and reels. I’m ready for immediate joining and eager to bring my hands-on experience in CX, sales support, and content creation to a dynamic team.…Hi, I’m Wajahat Khan, a Customer Experience and Sales Support professional with 5+ years of experience across fintech, customer service, quality assurance, and real estate support. Based in Dubai, I excel at handling high-volume customer interactions, resolving complex issues, and ensuring CRM accuracy, while supporting sales and operations. I’m known for proactive collaboration, turning insights into actionable improvements, and contributing to brand and customer success. I lead teams, focus on customer retention, and create engaging digital content including social media videos and reels. I’m ready for immediate joining and eager to bring my hands-on experience in CX, sales support, and content creation to a dynamic team.

Wajahat Khan

Video Editor, Social Media Manager, Content Creator, +2

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Hi, I’m Wajahat Khan, a Customer Experience and Sales Support professional with 5+ years of experience across fintech, customer service, quality assurance, and real estate support. Based in Dubai, I excel at handling high-volume customer interactions, resolving complex issues, and ensuring CRM accuracy, while supporting sales and operations. I’m known for proactive collaboration, turning insights into actionable improvements, and contributing to brand and customer success. I lead teams, focus on customer retention, and create engaging digital content including social media videos and reels. I’m ready for immediate joining and eager to bring my hands-on experience in CX, sales support, and content creation to a dynamic team.…Hi, I’m Wajahat Khan, a Customer Experience and Sales Support professional with 5+ years of experience across fintech, customer service, quality assurance, and real estate support. Based in Dubai, I excel at handling high-volume customer interactions, resolving complex issues, and ensuring CRM accuracy, while supporting sales and operations. I’m known for proactive collaboration, turning insights into actionable improvements, and contributing to brand and customer success. I lead teams, focus on customer retention, and create engaging digital content including social media videos and reels. I’m ready for immediate joining and eager to bring my hands-on experience in CX, sales support, and content creation to a dynamic team.

Available to hire

Hi, I’m Wajahat Khan, a Customer Experience and Sales Support professional with 5+ years of experience across fintech, customer service, quality assurance, and real estate support. Based in Dubai, I excel at handling high-volume customer interactions, resolving complex issues, and ensuring CRM accuracy, while supporting sales and operations. I’m known for proactive collaboration, turning insights into actionable improvements, and contributing to brand and customer success.

I lead teams, focus on customer retention, and create engaging digital content including social media videos and reels. I’m ready for immediate joining and eager to bring my hands-on experience in CX, sales support, and content creation to a dynamic team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Urdu

Fluent

Hindi

Advanced

Work Experience

Sales Advisor – Customer Care & Social Media Support at Mare Properties

January 1, 2026 - Present

Assist customers by understanding property requirements and providing tailored real estate solutions. Manage customer inquiries, follow-ups, and service-related communication across digital and direct channels. Support sales activities through proactive customer engagement and relationship building. Create and edit short-form promotional videos and reels for social media platforms to support brand visibility. Assist in managing social media content and improving customer engagement. Maintain accurate customer records and follow CRM processes for lead tracking.

Customer Support Team Lead – Cards & Referrals at Revolut

January 1, 2024 - Present

Started in an on-site support role and transitioned into remote team leadership. Manage customer support operations related to card services, accounts, and referral programs. Handle complex escalated cases ensuring timely resolution and service quality standards. Provide coaching, feedback, and support to improve team performance. Monitor KPIs, SLA compliance, and customer satisfaction metrics. Maintain accurate records using CRM and ticketing systems.

Quality Assurance Specialist – Uber Campaign at MindBridge

January 1, 2022 - January 1, 2024

Monitored customer interactions to ensure compliance with global service standards. Conducted quality audits and provided structured feedback to improve agent performance. Identified customer experience gaps and recommended process improvements. Supported teams in improving service quality and customer satisfaction. Awarded: Outstanding Employee of the Year (2024).

Customer Sales Representative at MindBridge

January 1, 2019 - January 1, 2022

Managed high-volume customer interactions through inbound support channels. Resolved customer issues while maintaining service quality standards. Supported sales growth through solution-based communication and customer engagement. Maintained accurate customer records using CRM systems. Achieved performance targets and maintained high customer satisfaction scores.