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I am an adaptable publications expert with over four years of documentation QA and development experience, and six years of progressive project management support in the software and research industries. I excel at clear communication and have a strong ability to learn new applications and processes with ease. I'm a creative thinker who is adept with various design techniques and developing content that engages users from basic to advanced levels. I also have over one year of domestic TEFL teaching experience with adults and adolescents.…I am an adaptable publications expert with over four years of documentation QA and development experience, and six years of progressive project management support in the software and research industries. I excel at clear communication and have a strong ability to learn new applications and processes with ease. I'm a creative thinker who is adept with various design techniques and developing content that engages users from basic to advanced levels. I also have over one year of domestic TEFL teaching experience with adults and adolescents.

Tamara Sullivan

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I am an adaptable publications expert with over four years of documentation QA and development experience, and six years of progressive project management support in the software and research industries. I excel at clear communication and have a strong ability to learn new applications and processes with ease. I'm a creative thinker who is adept with various design techniques and developing content that engages users from basic to advanced levels. I also have over one year of domestic TEFL teaching experience with adults and adolescents.…I am an adaptable publications expert with over four years of documentation QA and development experience, and six years of progressive project management support in the software and research industries. I excel at clear communication and have a strong ability to learn new applications and processes with ease. I'm a creative thinker who is adept with various design techniques and developing content that engages users from basic to advanced levels. I also have over one year of domestic TEFL teaching experience with adults and adolescents.

Available to hire

I am an adaptable publications expert with over four years of documentation QA and development experience, and six years of progressive project management support in the software and research industries. I excel at clear communication and have a strong ability to learn new applications and processes with ease.

I’m a creative thinker who is adept with various design techniques and developing content that engages users from basic to advanced levels. I also have over one year of domestic TEFL teaching experience with adults and adolescents.

Skills

Copywriting

Adobe Illustrator

Experience Level

Copywriting

Expert

Adobe Illustrator

Expert

Language

English

Fluent

Work Experience

Intermittent Freelance at Independent / Freelance

January 1, 2010 - February 1, 2026

Promoted the release of a cloud-based automated QA app and produced marketing collateral to include user guides, process workflows, and knowledge base solutions for cloud-based QA interfaces. Developed end-user documentation tutorials in an agile environment while meeting 100% of team deadlines. Produced web and ad copy for social media, including publication schedules and email campaign materials. Taught adolescent and adult level TEFL classes at Rutgers University (Embassy Summer Program) and JustGo Miami. Worked on various student projects such as creating Marketing plans and digital agendas for small businesses.

QA Technical Writer at Edulence

January 1, 2014 - January 1, 2015

Facilitated onboarding support for email marketing and social publishing campaigns. Gathered user data, analyzed trends, and provided insightful recommendations based upon such findings. Took the lead on digital marketing initiatives regarding the release of a webinar app, including operational workflows and a customer-facing knowledge base of tutorials. Developed storyboards for new video conferencing system releases including audio scripts.

Technical Writer at SpyTec

January 1, 2013 - January 1, 2014

Created tutorials to embody the client brand across social media channels. Upheld internal control standards, ensuring timely implementation of recommendations, while addressing any user concerns raised to create standard operating procedures (SOPs) for the company’s surveillance product line. Developed installation guides after QA product testing and updated according to improvements. Handled escalated help desk issues for GPS installations.

QA Technical Writer at TCA Consulting

January 1, 2006 - January 1, 2010

Established PDCA compliance for new releases and updates in accordance with SQA requirements and ISO 9001 standards. Initiated UI/UX system design mapping and QA policy and procedure management. Guided MVFS and internal Wiki processes during all components of the remote software engineering life cycle. Cut the size of outdated reference guides by at least half after editing content and overhauling non-compliant formatting. Authored the project’s first official technical publication style guide to reinforce reliable document lifecycle processes. Built a Wiki knowledge base from the ground up, handling remote installations and related end user setup documentation.

Knowledge Developer at Knowledge Developer

January 1, 2002 - January 1, 2003

Researched expert level tools, processes and application procedures to create e-learning output including over 400 how-to guides, error message solutions and diagnostic trees for Excel, Access, Visio and Netscape Navigator. Created strategies to present at weekly content development meetings and supplemented with fact sheets and guidelines regarding development approach.

Intermittent Freelance

January 1, 2010 - February 1, 2026

NASA Research Assistant at AMMSA Conference internship

January 1, 2000 - December 31, 2000

NASA-related research assistant work during the AMMSA Conference internship.

Integrated Product Team Editor at Department of Engineering

January 1, 1999 - December 31, 1999

French and English documentation