I am an IT professional based in Accra, Ghana, with a strong foundation in technical support, user interface design, and front-end development. I excel at troubleshooting, customer service, and creative problem solving, with hands-on experience using ManageEngine, Figma, HTML/CSS, and JavaScript. I am passionate about delivering intuitive digital experiences and reliable tech solutions across diverse environments. I am seeking a dynamic role where I can contribute to innovation, user satisfaction, and continuous improvement, whether in IT support, design, or development.

OWUSU MICHAEL OFORI

I am an IT professional based in Accra, Ghana, with a strong foundation in technical support, user interface design, and front-end development. I excel at troubleshooting, customer service, and creative problem solving, with hands-on experience using ManageEngine, Figma, HTML/CSS, and JavaScript. I am passionate about delivering intuitive digital experiences and reliable tech solutions across diverse environments. I am seeking a dynamic role where I can contribute to innovation, user satisfaction, and continuous improvement, whether in IT support, design, or development.

Available to hire

I am an IT professional based in Accra, Ghana, with a strong foundation in technical support, user interface design, and front-end development. I excel at troubleshooting, customer service, and creative problem solving, with hands-on experience using ManageEngine, Figma, HTML/CSS, and JavaScript.

I am passionate about delivering intuitive digital experiences and reliable tech solutions across diverse environments. I am seeking a dynamic role where I can contribute to innovation, user satisfaction, and continuous improvement, whether in IT support, design, or development.

See more

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Work Experience

Help Desk Technician (NSS) at Comsys Ghana Limited
October 1, 2024 - Present
Provided first-line technical support for clients' hardware, network, and email systems. Logged and resolved IT service tickets using ManageEngine. Assisted with connectivity diagnostics. Collaborated with senior IT technicians/engineers to escalate and resolve complex issues.
Freelance Graphic Designer at Self-Employed
November 1, 2020 - Present
Delivered branding and promotional content for clients using Canva and Photoshop. Worked on diverse graphic projects including flyers, social media visuals, and app mockups.
UI / UX Designer (Internship) at KNG Technologies
June 1, 2023 - May 1, 2024
Designed intuitive web and mobile interfaces using Figma. Conducted user research and wireframing for startup projects.

Education

BSc Information Technology Management at University of Professional Studies, Accra
January 1, 2020 - January 1, 2024
UI/UX Design Certificate at Udemy
April 1, 2024 - June 22, 2026
General Arts High School at Prempeh College
January 1, 2016 - January 1, 2019

Qualifications

UI/UX Design Certificate (Udemy)
April 1, 2024 - June 22, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment