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I'm Nicolas Figueroa—a multilingual Marketing and Digital Media student based in Nicosia, Cyprus. I have a year of hands-on experience in iGaming CRM and gamification, and I'm proficient with platforms like Smartico to support player retention and engagement. I enjoy collaborating across teams to map customer journeys, track core casino metrics (NGR, DAU, ARPU), and drive data-driven campaigns. Fluent in English, Spanish, and Hebrew, I bring adaptable communication and a proactive, results-driven approach to every project.…I'm Nicolas Figueroa—a multilingual Marketing and Digital Media student based in Nicosia, Cyprus. I have a year of hands-on experience in iGaming CRM and gamification, and I'm proficient with platforms like Smartico to support player retention and engagement. I enjoy collaborating across teams to map customer journeys, track core casino metrics (NGR, DAU, ARPU), and drive data-driven campaigns. Fluent in English, Spanish, and Hebrew, I bring adaptable communication and a proactive, results-driven approach to every project.

Nicolas Figueroa

Content Creator, Copywriter, Marketing Strategist, +2

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I'm Nicolas Figueroa—a multilingual Marketing and Digital Media student based in Nicosia, Cyprus. I have a year of hands-on experience in iGaming CRM and gamification, and I'm proficient with platforms like Smartico to support player retention and engagement. I enjoy collaborating across teams to map customer journeys, track core casino metrics (NGR, DAU, ARPU), and drive data-driven campaigns. Fluent in English, Spanish, and Hebrew, I bring adaptable communication and a proactive, results-driven approach to every project.…I'm Nicolas Figueroa—a multilingual Marketing and Digital Media student based in Nicosia, Cyprus. I have a year of hands-on experience in iGaming CRM and gamification, and I'm proficient with platforms like Smartico to support player retention and engagement. I enjoy collaborating across teams to map customer journeys, track core casino metrics (NGR, DAU, ARPU), and drive data-driven campaigns. Fluent in English, Spanish, and Hebrew, I bring adaptable communication and a proactive, results-driven approach to every project.

Available to hire

I’m Nicolas Figueroa—a multilingual Marketing and Digital Media student based in Nicosia, Cyprus. I have a year of hands-on experience in iGaming CRM and gamification, and I’m proficient with platforms like Smartico to support player retention and engagement.

I enjoy collaborating across teams to map customer journeys, track core casino metrics (NGR, DAU, ARPU), and drive data-driven campaigns. Fluent in English, Spanish, and Hebrew, I bring adaptable communication and a proactive, results-driven approach to every project.

Skills

CRM

Copywriting

Data Visualization

Experience Level

CRM

Expert

Copywriting

Expert

Data Visualization

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Hebrew (modern)

Fluent

French

Intermediate

Greek, Modern

Intermediate

Work Experience

Junior CRM Manager (Online Casino) at Chapin Marketing LTD

August 1, 2025 - June 1, 2026

Platform & lifecycle management: Supported CRM activities and player lifecycles using the Smartico platform to encourage ongoing engagement, while optimizing onboarding and reactivation journeys. Campaign & content execution: Conducted market research, promo planning, bonus cost analysis, promotional testing, and launches. Managed design requests, follow-ups, and content writing. Regulatory compliance: Ensured all promotional procedures strictly followed UKGC, MGA, Curacao, and Anjouan regulations. Analytics & reporting: Tracked and analyzed CRM KPIs and prepared detailed results for management review. Cross-functional collaboration: Collaborated with VIP, Product, and Support teams to ensure smooth campaign operations.

Customer Service Representative at Paul Mall of Cyprus, Nicosia

July 1, 2025 - September 1, 2025

Started as a part-time trainee and quickly promoted to a full-time role within one month. Provided high-quality customer service in a fast-paced environment, ensuring customer satisfaction. Developed strong communication and teamwork skills while working with a diverse team.