Available to hire
Hello! I’m Karissa Mikelle Wilkerson, a versatile creator with a background in audio production, video and podcast content, and hands-on experience in customer service and product development. I enjoy blending creative storytelling with practical execution, delivering polished results and memorable experiences for audiences and clients.
I’m proactive, collaborative, and always learning. I thrive in fast-paced environments, from studio settings to retail floors, and I bring strong communication, problem-solving, and project management skills to every project I touch.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
French
Intermediate
Japanese
Beginner
English
Fluent
Work Experience
Customer Service Associate at Walmart
December 1, 2022 - January 1, 2024Provided exceptional customer service, ensuring satisfaction and loyalty; efficiently fulfilled orders with accurate and timely delivery; leveraged extensive product knowledge to assist customers in making informed purchasing decisions; managed inventory levels to optimize stock availability and minimize out-of-stock situations; resolved customer issues with effective problem-solving.
Ecommerce Personal Shopper at Smith's Food and Drug
December 1, 2022 - January 1, 2024Provided personalized online shopping assistance to customers, ensuring timely order fulfillment, accurate product selection, and high customer satisfaction. Demonstrated strong product knowledge and cross-sell strategies while maintaining inventory accuracy.
Factory Worker at BPI Medical
October 1, 2022 - January 1, 2023Created packaging designs that were visually appealing and functional; implemented quality control processes to ensure product consistency and customer satisfaction; operated complex machinery with precision and efficiency; contributed on assembly lines to meet production deadlines and maintain product quality.
Cashier/Customer Service at Michaels
October 1, 2021 - October 1, 2022Handled cash transactions accurately and efficiently; operated point-of-sale systems and maintained inventory records; managed returns and exchanges per company policy; assisted customers with inquiries and resolved issues to ensure a positive shopping experience; stocked merchandise and maintained product availability; addressed and resolved customer concerns promptly.
Deli Clerk at Sprouts Farmers Market
July 1, 2021 - October 1, 2021Prepped a variety of dishes using standardized recipes and cooking techniques; maintained cleanliness and sanitation per health regulations; provided exceptional customer service by anticipating needs and exceeding expectations.
Petitioner
June 1, 2021 - September 1, 2021Drafted petitions for clients, ensuring accuracy and adherence to legal guidelines.
Associate Producer at KADQ KNYN
January 1, 2021 - July 1, 2021Performed audio mixing to create high-quality sound for various projects; conducted interviews with guests to gather insightful information for podcast episodes.
Liquor Store Clerk at Wyoming Downs OTB
March 1, 2019 - July 1, 2020Handled cash transactions accurately and efficiently; verified customers' ages to comply with legal requirements and company policies; stocked shelves with merchandise to maintain a fully-stocked and organized store; maintained a clean and organized workspace by regularly sanitizing and tidying up; provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Crew Member at CiCi's Pizza
September 1, 2018 - November 1, 2018Took customer orders efficiently and accurately using a computerized system; handled cash transactions promptly and accurately, maintaining a balanced cash drawer; demonstrated extensive knowledge of the menu to provide recommendations; delivered exceptional customer service and maintained high standards of cleanliness and hygiene; assisted in food preparation following recipes and sanitation practices.
Crew Member and Cashier at McDonald's
December 1, 2016 - August 1, 2018Took accurate orders from customers in a fast-paced restaurant setting; handled cash transactions efficiently and accurately; provided exceptional customer service by addressing inquiries and resolving issues; collaborated with team to achieve department goals; prepared and served food items according to recipes and hygiene standards.
Sandwich Artist at Subway
June 1, 2015 - December 1, 2016Prepared and cooked food items according to recipe and food safety standards; demonstrated extensive knowledge of menus, including ingredients, dietary restrictions, and presentation; managed cash transactions; delivered exceptional customer service; maintained sanitation practices and multitasked in a fast-paced environment.
Education
Bachelor's degree in Graphic Design at Full Sail University
May 1, 2024 - June 23, 2026Qualifications
Industry Experience
Retail, Media & Entertainment, Professional Services, Education, Travel & Hospitality, Other
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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