Reliability & Durability Engineer at ALTEN S.I. Techno - Titu

Engineering role focusing on reliability and durability; responsibilities included Root Cause Analysis & Fault Diagnostics; CAD: SolidWorks, AutoCAD, Inventor; cross-functional collaboration; documentation & reporting; data entry & database management; customer care & communication; invoicing; remote collaboration tools.

Customer Care & Operations Specialist at Sport Couture Group

Managed customer inquiries and ensured timely resolution of requests and complaints via email, phone, and online channels. Collaborated with internal teams to resolve issues, improved operational efficiency. Maintained accurate customer and operational records across internal databases and business systems. Managed invoicing and billing activities, ensuring accuracy and timely follow-up. Identified operational inefficiencies through data analysis and proposed process improvements. Built positive customer relationships through proactive communication and problem-solving.

Operations Analyst & Customer Support Specialist at Sport Couture Group

Managed customer inquiries and ensured timely resolution of requests and complaints via email, phone, and online channels. Collaborated with internal teams to resolve issues, improved operational efficiency. Maintained accurate customer and operational records across internal databases and business systems. Managed invoicing and billing activities, ensuring accuracy and timely follow-up. Identified operational inefficiencies through data analysis and proposed process improvements. Built positive customer relationships through proactive communication and problem-solving. Shopify!