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I’m Mari Elizbarashvili, a Senior Customer Support Manager who thrives on turning frustrated users into loyal fans. Over the past 3+ years, I’ve managed support operations for 20+ mobile apps with 100M+ downloads, handling high volumes of emails, reviews, and technical guidance across Google Play, App Store, and email. I’m known for building scalable templates, collaborating with product teams to improve user experiences, and balancing customer satisfaction with business needs through careful refunds and issue resolution. I started in a supervised role and progressed to full ownership of all support operations, including bug reporting, documentation, and feedback gathering to inform product development. I enjoy turning complex processes into clear, efficient workflows and helping users navigate app settings, subscriptions, and cross-device access with step-by-step instructions.…I’m Mari Elizbarashvili, a Senior Customer Support Manager who thrives on turning frustrated users into loyal fans. Over the past 3+ years, I’ve managed support operations for 20+ mobile apps with 100M+ downloads, handling high volumes of emails, reviews, and technical guidance across Google Play, App Store, and email. I’m known for building scalable templates, collaborating with product teams to improve user experiences, and balancing customer satisfaction with business needs through careful refunds and issue resolution. I started in a supervised role and progressed to full ownership of all support operations, including bug reporting, documentation, and feedback gathering to inform product development. I enjoy turning complex processes into clear, efficient workflows and helping users navigate app settings, subscriptions, and cross-device access with step-by-step instructions.

Mari Elizbarashvili

UX Designer, Product Designer, App Designer, +5

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I’m Mari Elizbarashvili, a Senior Customer Support Manager who thrives on turning frustrated users into loyal fans. Over the past 3+ years, I’ve managed support operations for 20+ mobile apps with 100M+ downloads, handling high volumes of emails, reviews, and technical guidance across Google Play, App Store, and email. I’m known for building scalable templates, collaborating with product teams to improve user experiences, and balancing customer satisfaction with business needs through careful refunds and issue resolution. I started in a supervised role and progressed to full ownership of all support operations, including bug reporting, documentation, and feedback gathering to inform product development. I enjoy turning complex processes into clear, efficient workflows and helping users navigate app settings, subscriptions, and cross-device access with step-by-step instructions.…I’m Mari Elizbarashvili, a Senior Customer Support Manager who thrives on turning frustrated users into loyal fans. Over the past 3+ years, I’ve managed support operations for 20+ mobile apps with 100M+ downloads, handling high volumes of emails, reviews, and technical guidance across Google Play, App Store, and email. I’m known for building scalable templates, collaborating with product teams to improve user experiences, and balancing customer satisfaction with business needs through careful refunds and issue resolution. I started in a supervised role and progressed to full ownership of all support operations, including bug reporting, documentation, and feedback gathering to inform product development. I enjoy turning complex processes into clear, efficient workflows and helping users navigate app settings, subscriptions, and cross-device access with step-by-step instructions.

Available to hire

I’m Mari Elizbarashvili, a Senior Customer Support Manager who thrives on turning frustrated users into loyal fans. Over the past 3+ years, I’ve managed support operations for 20+ mobile apps with 100M+ downloads, handling high volumes of emails, reviews, and technical guidance across Google Play, App Store, and email. I’m known for building scalable templates, collaborating with product teams to improve user experiences, and balancing customer satisfaction with business needs through careful refunds and issue resolution.

I started in a supervised role and progressed to full ownership of all support operations, including bug reporting, documentation, and feedback gathering to inform product development. I enjoy turning complex processes into clear, efficient workflows and helping users navigate app settings, subscriptions, and cross-device access with step-by-step instructions.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Work Experience

Founder, Customer Support Manager at Bebi Family

May 1, 2022 - January 31, 2026

Managed complete customer support operations for 20+ mobile applications with 100M+ combined downloads, serving a global user base. Responsibilities included handling high volumes of customer emails, resolving complex subscription and one-time purchase issues across cross-platform and cross-device access, providing technical guidance on app settings and features, managing high-volume app reviews using AppTweak, building and maintaining a template library to reduce response time, detecting and reporting bugs to development teams, making independent refund decisions on Google Play, and collecting user feedback in Miro for product development insights.