Mari Elizbarashvili

I’m Mari Elizbarashvili, a Senior Customer Support Manager who thrives on turning frustrated users into loyal fans. Over the past 3+ years, I’ve managed support operations for 20+ mobile apps with 100M+ downloads, handling high volumes of emails, reviews, and technical guidance across Google Play, App Store, and email. I’m known for building scalable templates, collaborating with product teams to improve user experiences, and balancing customer satisfaction with business needs through careful refunds and issue resolution.

I started in a supervised role and progressed to full ownership of all support operations, including bug reporting, documentation, and feedback gathering to inform product development. I enjoy turning complex processes into clear, efficient workflows and helping users navigate app settings, subscriptions, and cross-device access with step-by-step instructions.