I'm an enthusiastic and detail-oriented administrative assistant with over two years of experience in client service. I thrive in dynamic environments and enjoy applying my organizational skills to enhance workplace efficiency. My ability to communicate effectively in multiple languages allows me to connect with a diverse clientele and support various administrative tasks efficiently.…

Hicham BOUASSILA

I'm an enthusiastic and detail-oriented administrative assistant with over two years of experience in client service. I thrive in dynamic environments and enjoy applying my organizational skills to enhance workplace efficiency. My ability to communicate effectively in multiple languages allows me to connect with a diverse clientele and support various administrative tasks efficiently.…

Available to hire

I’m an enthusiastic and detail-oriented administrative assistant with over two years of experience in client service. I thrive in dynamic environments and enjoy applying my organizational skills to enhance workplace efficiency. My ability to communicate effectively in multiple languages allows me to connect with a diverse clientele and support various administrative tasks efficiently.

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Skills

Experience Level

Language

French
Fluent
English
Advanced
Arabic
Fluent

Work Experience

Assistant administratif et chargé de communication at Network Service SARL AU
January 1, 2019 - Present
Responsible for preparing and editing correspondence, contracts, and reports. I managed administrative tasks related to staff and ensured smooth communication across departments.
Représentant service à la clientèle at Amazon
January 1, 2015 - January 1, 2016
Handled customer inquiries, resolved issues via phone and email, and analyzed customer feedback to enhance service quality.
Représentant service à la clientèle at Webhelp
January 1, 2013 - January 1, 2014
Provided direct customer support and managed sales queries. My role involved coordinating with teams to ensure customer satisfaction.
Représentant service à la clientèle at Accytime
January 1, 2011 - January 1, 2012
Delivered services to clients while ensuring compliance with operational standards and resolving client disputes promptly.

Education

Master of Business Administration at Cardiff Metropolitan University
January 1, 2011 - January 1, 2013
Bac+4 in Marketing and Communication at International Institute for Higher Education in Morocco
January 1, 2007 - January 1, 2011
Diplôme de fin d’études secondaires at Institut Gustave Flaubert
January 1, 2002 - January 1, 2006

Qualifications

Add your qualifications or awards here.

Skills

Experience Level

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