Customer Service Representative at Reed Elsevier Shared Services PHC

Provided technical support and ensured rule adherence. Assisted test takers, reviewed submissions, and reported incidents for compliance.

Customer Support / Ops Coordinator at Collective Solution Inc.

Ensured completeness and accuracy of client applications, identified and resolved anomalies. Collaborated with colleagues and support team members to meet client needs promptly.

Customer Support / Ops Coordinator at Collective Solution Inc.

Ensured completeness and accuracy of client applications, identified and resolved anomalies. Collaborated with colleagues and support team members to meet client needs promptly.

Tele Sales at Collective Solution Inc.

Make outbound calls to potential customers. Promote and explain company products or services. Answer customer questions and address concerns. Persuade customers and close sales over the phone. Record call details and update customer information in the system. Follow sales scripts and company guidelines. Meet daily or monthly sales targets. Maintain good relationships with clients and provide customer support.

Assist test takers, review submissions, and report incidents for compliance. Ensure completeness and accuracy of client applications, identify and resolve anomalies. Collaborate with colleagues and support team members to meet client needs promptly. Results-driven customer service, sales, and operations professional with over 5 years of experience in customer support, insurance services, and telesales. Skilled in client relationship management, CRM systems, lead generation, and problem-solving. Strong communication with proven ability to deliver excellent customer experiences, achieve targets, and thrive in fast-paced environments.

Assist test takers, review submissions, and report incidents for compliance. Ensure completeness and accuracy of client applications, identify and resolve anomalies. Collaborate with colleagues and support team members to meet client needs promptly.

Ensure completeness and accuracy of client applications, identifying and resolving anomalies. Collaborate with colleagues and support team members to meet client needs promptly; manage customer support and operational tasks including onboarding and renewals.

Make outbound calls to potential customers. Promote and explain company products or services. Answer customer questions and address concerns. Persuade customers and close sales over the phone. Record call details and update customer information in the system. Follow sales scripts and company guidelines. Meet daily or monthly sales targets and maintain client relationships.