Available to hire
I am a customer-focused professional with over 10 years of experience in managing client interactions, troubleshooting technical issues, and delivering high-quality service in fast-paced digital environments. I excel at clear communication, active listening, and building rapport to ensure high levels of satisfaction and repeat business.
I am proficient with Final Cut Pro X and Adobe Premiere Pro CC, adept at organizing large digital assets, and enjoy quickly learning new technologies to improve workflows and engagement for clients.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Video Editor at Little Platoon
September 1, 2025 - PresentManage high volumes of client requests and deliver 1–3 hour length digital files while meeting strict deadlines and maintaining high-quality outputs. Communicate directly with clients to clarify requirements, provide updates, and ensure high levels of customer satisfaction. Assemble and manage large data sets with meticulous file management. Troubleshoot issues related to file errors, storage limitations, and delivery formats. Collaborate with clients to provide timely solutions, demonstrating patience, adaptability and strong problem-solving skills.
Video Editor at Dark Hour
May 1, 2023 - PresentHandle multiple client projects simultaneously, delivering 20–90-minute digital content while maintaining attention to detail and meeting client specifications. Engage with clients to understand needs and provide feedback to improve outcomes. Resolve technical difficulties, demonstrating strong analytical and troubleshooting abilities. Organize and manage large volumes of digital assets to ensure efficient workflow and quick file access in high-demand environments. Provide responsive support and clear communication to build strong client relationships and secure repeat business.
Prep Cook at Westmount Golf & Country Club
August 1, 2020 - December 1, 2023Manage high-volume, time-sensitive workflows by prioritizing tasks and multitasking under pressure, consistently meeting quality and timing targets. Maintain Standard Operating Procedures and Safety Compliance Protocols, ensuring high attention to detail and minimal output variance. Communicate clearly and collaborate during peak hours to resolve immediate logistical and resource issues.
Line Cook at Perimeter Institute
July 1, 2014 - July 1, 2020Manage high-volume, time-sensitive workflows by prioritizing tasks and multitasking under pressure, consistently meeting precise quality and timing targets. Maintain Standard Operating Procedures and Safety Compliance Protocols, ensuring high attention to detail and minimal output variance. Apply rapid, clear communication and collaborative problem-solving during busy operational hours to resolve immediate logistical and resource issues.
Education
Google IT Support Professional Certificate at Google / Coursera
May 1, 2026 - May 1, 2026Google AI Essentials at Google / Coursera
May 1, 2026 - May 1, 2026Junior IT Analyst Program at NPower Canada
February 1, 2026 - May 1, 2026Ontario Secondary School Diploma at Forest Heights Collegiate Institute
January 11, 2030 - July 1, 2014Qualifications
Google IT Support Professional Certificate
May 1, 2026 - May 1, 2026Google AI Essentials
May 1, 2026 - May 1, 2026Junior IT Analyst Program
February 1, 2026 - May 1, 2026Industry Experience
Media & Entertainment, Professional Services, Software & Internet
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
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