I am a motivated hospitality professional with hands-on experience in customer service within a hotel environment. I currently work full-time as a waitress at a hotel restaurant, where I greet guests, take orders, and ensure smooth service for local and international visitors while remaining calm under pressure. I hold a Bachelor's degree in Tourism Management and am seeking a flexible remote part-time role in customer support or virtual assistance. I am a fast learner with strong communication skills, a proactive attitude, and experience creating content for social media to support brand presence and promotions.

Nela Henželová

I am a motivated hospitality professional with hands-on experience in customer service within a hotel environment. I currently work full-time as a waitress at a hotel restaurant, where I greet guests, take orders, and ensure smooth service for local and international visitors while remaining calm under pressure. I hold a Bachelor's degree in Tourism Management and am seeking a flexible remote part-time role in customer support or virtual assistance. I am a fast learner with strong communication skills, a proactive attitude, and experience creating content for social media to support brand presence and promotions.

Available to hire

I am a motivated hospitality professional with hands-on experience in customer service within a hotel environment. I currently work full-time as a waitress at a hotel restaurant, where I greet guests, take orders, and ensure smooth service for local and international visitors while remaining calm under pressure.

I hold a Bachelor’s degree in Tourism Management and am seeking a flexible remote part-time role in customer support or virtual assistance. I am a fast learner with strong communication skills, a proactive attitude, and experience creating content for social media to support brand presence and promotions.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

Slovak
Fluent
English
Intermediate

Work Experience

Waitress at Golden Eagle Hotel, Levice, Slovakia
June 1, 2025 - Present
Providing professional customer service in a hotel restaurant; taking orders and serving food and beverages efficiently; communicating with local and international guests; handling customer requests and resolving issues; working in a fast-paced, team-oriented environment.
Social Media Content Creator at Golden Eagle Hotel, Levice, Slovakia
September 1, 2024 - Present
Manage hotel social media accounts and create/edit content, including using AI tools. Plan, schedule, and publish posts to support brand presence and promotions. Collaborate with staff to promote services, events, and offers.

Education

Bachelor Degree in Tourism Management at University of Ss. Cyril and Methodius in Trnava, Slovakia
September 1, 2022 - June 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Media & Entertainment, Professional Services

Experience Level

Intermediate
Intermediate
Intermediate