Available to hire
I am an experienced IT professional with over 15 years in helpdesk operations, systems administration, and web content management. My background spans across various sectors, including US public sector and higher education institutions, where I’ve honed my skills in leading support teams and managing IT environments effectively.
Language
English
Fluent
Italian
Fluent
Work Experience
Support Administrator at State University Construction Fund
October 1, 2025 - PresentI design, update, and maintain public-facing and internal websites using Drupal while ensuring accessibility compliance. I also manage website content updates, supervise helpdesk technicians, and coordinate IT operations.
Helpdesk Technician at State University Construction Fund
October 1, 2015 - October 1, 2025I provided hardware and software installation, configuration, and troubleshooting for staff systems. My role included deploying and imaging computers along with maintaining IT asset inventory and providing Tier 1-2 support for end users.
Helpdesk Manager at The Sage Colleges
January 1, 2012 - January 1, 2015Managed helpdesk operations, supervised student workers, and maintained IT knowledge base documentation.
Operations Specialist at The Sage Colleges
December 1, 2007 - July 1, 2012Provided IT support for faculty, staff, and students while creating and managing user accounts and system access.
Education
Bachelor of Arts at State University of New York at Albany
January 1, 2006 - January 1, 2006Qualifications
Industry Experience
Education, Government
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