Claire OSullivan

Led multi-channel marketing campaigns for Asheville Business Summit; managed integrated communications and event marketing for a 300+ attendee summit; developed partner-facing messaging and creative assets; tracked performance, contributing to 418% audience growth across social channels; ensured brand consistency across partner materials and on-site assets.

SaaS learning platform customer success for K-12, higher education, corporate, and non-profit clients. Acted as a trusted partner, onboarding institutions, aligning platform capabilities with partner goals, and driving onboarding, engagement, and retention. Collaborated with Product, Marketing, and Support to translate partner needs into campaigns and product improvements; led demos and reviews to illustrate capabilities and future opportunities; tracked engagement metrics to inform strategy and identify expansion opportunities.

Managed a portfolio of client accounts, driving retention, repeat business, and expanded service scope through relationship-focused account management, clear communication, and problem solving. Achieved a 65%+ win rate on RFPs; secured 30+ new accounts in the first year; maintained high levels of loyal accounts while managing multiple client needs and deadlines. Oversaw campaigns from concept to delivery, coordinating production, design, and logistics, and provided technical support for database setup, direct marketing, and file preparation.