Hi, I’m Simona Spampinato. I’m a multilingual luxury-brand professional with a proven track record of exceeding KPIs and managing high-level client portfolios. I excel in multichannel outreach (Phone, WhatsApp, Email) and delivering exceptional customer experiences across Italian, English, Spanish, and French. I thrive on strategic thinking, emotional intelligence, and collaboration to drive business growth. I’ve mentored colleagues, designed personalized marketing campaigns, and contributed to cross-functional projects such as wellbeing initiatives and cosmetovigilance, reinforcing brand trust and client loyalty.

Simona Spampinato

Hi, I’m Simona Spampinato. I’m a multilingual luxury-brand professional with a proven track record of exceeding KPIs and managing high-level client portfolios. I excel in multichannel outreach (Phone, WhatsApp, Email) and delivering exceptional customer experiences across Italian, English, Spanish, and French. I thrive on strategic thinking, emotional intelligence, and collaboration to drive business growth. I’ve mentored colleagues, designed personalized marketing campaigns, and contributed to cross-functional projects such as wellbeing initiatives and cosmetovigilance, reinforcing brand trust and client loyalty.

Available to hire

Hi, I’m Simona Spampinato. I’m a multilingual luxury-brand professional with a proven track record of exceeding KPIs and managing high-level client portfolios. I excel in multichannel outreach (Phone, WhatsApp, Email) and delivering exceptional customer experiences across Italian, English, Spanish, and French.

I thrive on strategic thinking, emotional intelligence, and collaboration to drive business growth. I’ve mentored colleagues, designed personalized marketing campaigns, and contributed to cross-functional projects such as wellbeing initiatives and cosmetovigilance, reinforcing brand trust and client loyalty.

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Language

Italian
Fluent
English
Advanced
Spanish; Castilian
Advanced
French
Advanced

Work Experience

Senior Digital Client Advisor and Mentor at Louis Vuitton
September 1, 2023 - Present
Consistently achieved and exceeded monthly sales KPIs, growing turnover across the Italian and Spanish markets. Mentored colleagues, supported development and performance. Implemented personalized marketing campaigns, analyzed client data to optimize engagement, and developed high-value client portfolios to increase loyalty and repeat purchases. Delivered tailored luxury experiences aligned with brand excellence. Active contributor to HR Wellbeing Project andCosmetovigilance Team for Italian and Spanish markets.
Hostess at Museum of Dreamers
October 1, 2022 - December 1, 2022
Supported online marketing initiatives and delivered immersive tours to 400+ visitors daily, enhancing brand visibility and visitor satisfaction.
Sales Associate at Camparia Favignana
June 1, 2022 - September 1, 2022
Delivered premium customer service to 2,000+ clients daily, resolving inquiries and maintaining high levels of satisfaction.

Education

Postgraduate Degree – Specialised Translation at IULM University, Milan
January 1, 2020 - January 1, 2023
Bachelor's Degree – Interpreting & Translation (L-12) at SSML Centro Masterly, Palermo
January 1, 2017 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Consumer Goods, Professional Services, Media & Entertainment