Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Col McShannon, a detail-focused professional with a law degree and a Diploma in Legal Practice. I blend legal precision with hands-on technical expertise, delivering reliable IT support, AV troubleshooting, and user-focused service across public sector and event environments. I thrive in fast-paced settings, continually learning and improving technology to enhance the user experience. My background spans frontline customer service in insurance, to technical roles supporting large-scale events and conference centres, always aiming for the best outcomes for customers and colleagues.…I'm Col McShannon, a detail-focused professional with a law degree and a Diploma in Legal Practice. I blend legal precision with hands-on technical expertise, delivering reliable IT support, AV troubleshooting, and user-focused service across public sector and event environments. I thrive in fast-paced settings, continually learning and improving technology to enhance the user experience. My background spans frontline customer service in insurance, to technical roles supporting large-scale events and conference centres, always aiming for the best outcomes for customers and colleagues.

Col McShannon

Sound Technician, Video Editor, Camera Operator, +2





I'm Col McShannon, a detail-focused professional with a law degree and a Diploma in Legal Practice. I blend legal precision with hands-on technical expertise, delivering reliable IT support, AV troubleshooting, and user-focused service across public sector and event environments. I thrive in fast-paced settings, continually learning and improving technology to enhance the user experience. My background spans frontline customer service in insurance, to technical roles supporting large-scale events and conference centres, always aiming for the best outcomes for customers and colleagues.…I'm Col McShannon, a detail-focused professional with a law degree and a Diploma in Legal Practice. I blend legal precision with hands-on technical expertise, delivering reliable IT support, AV troubleshooting, and user-focused service across public sector and event environments. I thrive in fast-paced settings, continually learning and improving technology to enhance the user experience. My background spans frontline customer service in insurance, to technical roles supporting large-scale events and conference centres, always aiming for the best outcomes for customers and colleagues.

Available to hire

I’m Col McShannon, a detail-focused professional with a law degree and a Diploma in Legal Practice. I blend legal precision with hands-on technical expertise, delivering reliable IT support, AV troubleshooting, and user-focused service across public sector and event environments.
I thrive in fast-paced settings, continually learning and improving technology to enhance the user experience. My background spans frontline customer service in insurance, to technical roles supporting large-scale events and conference centres, always aiming for the best outcomes for customers and colleagues.

Skills

Microsoft Excel

Experience Level

Microsoft Excel

Expert

Work Experience

Policy Assistant (Digital Team) at COSLA

January 10, 2022 - February 28, 2023

Provided frontline IT support for the myjobscotland site, including password resets and account setup. Reported on the Scottish Government’s adult social care recruitment campaign, compiling monthly Excel reports with advanced formulas and enhancing data visuals, including 3D postcode maps. Supported COSLA Haymarket events as an AV technician, conducted asset inventory, and authored four SOP manuals to enable staff to operate building devices. Troubleshot on-day technical issues during events and ensured smooth delivery. Declined a transfer to a permanent conference-centre role due to unanticipated contractual constraints.

Self-employed - Audio-Visual Technician at Self-employed

November 1, 2014 - December 1, 2021

Delivered daily AV software tasks and implemented continuous improvements to hardware/software workflows. Maintained meticulous preparation and provided calm, professional service during public-facing interactions. Used Touch OSC to wirelessly control up to 20 computers with multiple control messages.

Level 2 Motor Claims Handler at NFU Mutual

November 1, 2013 - November 1, 2014

Phoned repairers, third parties and customers to progress motor claims; performed regular reviews to ensure nothing was missed. Ensured data accuracy in daily claims processing and inbound calls. Raised payments for approved repairs and third-party costs; delivered high standards of customer service.

Insurance Administrator at NFU Mutual

May 1, 2007 - November 1, 2013

Created and updated insurance policies to meet customer requirements while complying with Financial Services regulations. Raised and monitored claims, handled inbound calls and in-person queries, and met deadlines for Motor Insurance Database changes and claims progression.