Col McShannon

Provided frontline IT support for the myjobscotland site, including password resets and account setup. Reported on the Scottish Government’s adult social care recruitment campaign, compiling monthly Excel reports with advanced formulas and enhancing data visuals, including 3D postcode maps. Supported COSLA Haymarket events as an AV technician, conducted asset inventory, and authored four SOP manuals to enable staff to operate building devices. Troubleshot on-day technical issues during events and ensured smooth delivery. Declined a transfer to a permanent conference-centre role due to unanticipated contractual constraints.

Delivered daily AV software tasks and implemented continuous improvements to hardware/software workflows. Maintained meticulous preparation and provided calm, professional service during public-facing interactions. Used Touch OSC to wirelessly control up to 20 computers with multiple control messages.

Phoned repairers, third parties and customers to progress motor claims; performed regular reviews to ensure nothing was missed. Ensured data accuracy in daily claims processing and inbound calls. Raised payments for approved repairs and third-party costs; delivered high standards of customer service.