SSANYU PATRICIA GLORIA

Welcomed clients, visitors, and partners professionally, creating a strong first impression. Managed front desk operations and ensured smooth daily reception activities. Answered incoming calls, emails, and inquiries promptly and professionally. Scheduled appointments and meetings, and maintained management calendars. Directed visitors to appropriate departments and provided accurate information. Resolved customer concerns efficiently, improving client satisfaction. Maintained a clean, organized, and professional reception environment. Supported office administration through filing, scanning, printing, and documentation. Coordinated with internal teams to ensure efficient communication and workflow. Managed incoming and outgoing correspondence, parcels, and deliveries.

Managed high-volume data entry projects with high speed and 98%+ accuracy. Entered, updated, verified, and maintained customer records, spreadsheets, and digital databases. Converted handwritten and paper-based documents into organized digital formats. Reviewed data for errors, inconsistencies, and duplicates to ensure database accuracy. Maintained confidentiality and used Microsoft Excel, Google Sheets, and CRM systems to organize and track records. Completed assignments within strict deadlines and improved filing systems for faster retrieval and workflow efficiency.

Prepared reports, assignments, proposals, letters, CVs, and official documents with accuracy. Performed high-volume typing, editing, proofreading, and formatting. Supported students, lecturers, and staff with academic and administrative documents. Managed confidential records and conducted research; maintained filing systems; delivered urgent assignments within strict deadlines.