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I am a proactive corporate professional with an ownership mindset and a focus on operational excellence. I thrive on self-management, cross-team collaboration, and mentoring peers to raise service quality.\n\nI am committed to delivering data-backed digital strategies that align with client goals and long-term business success, while maintaining a human-centric approach in fast-paced environments.…I am a proactive corporate professional with an ownership mindset and a focus on operational excellence. I thrive on self-management, cross-team collaboration, and mentoring peers to raise service quality.\n\nI am committed to delivering data-backed digital strategies that align with client goals and long-term business success, while maintaining a human-centric approach in fast-paced environments.

Patrícia Tóthová

Project Manager, Marketing Strategist, Content Designer, +2

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I am a proactive corporate professional with an ownership mindset and a focus on operational excellence. I thrive on self-management, cross-team collaboration, and mentoring peers to raise service quality.\n\nI am committed to delivering data-backed digital strategies that align with client goals and long-term business success, while maintaining a human-centric approach in fast-paced environments.…I am a proactive corporate professional with an ownership mindset and a focus on operational excellence. I thrive on self-management, cross-team collaboration, and mentoring peers to raise service quality.\n\nI am committed to delivering data-backed digital strategies that align with client goals and long-term business success, while maintaining a human-centric approach in fast-paced environments.

Available to hire

I am a proactive corporate professional with an ownership mindset and a focus on operational excellence. I thrive on self-management, cross-team collaboration, and mentoring peers to raise service quality.\n\nI am committed to delivering data-backed digital strategies that align with client goals and long-term business success, while maintaining a human-centric approach in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Slovak

Fluent

English

Fluent

Spanish; Castilian

Fluent

Czech

Advanced

Polish

Advanced

Work Experience

Center Operations and Talent Management Support at Concentrix Services Slovakia, s.r.o.

January 1, 2024 - January 1, 2026

Managed a dedicated portfolio of high-value clients, overseeing the complete lifecycle of service delivery and aligning operational outputs with quarterly KPIs and business goals. Resolved complex technical escalations and claims by collaborating with cross-functional teams, ensuring all solutions meet internal audit compliance and quality standards. Served as a dedicated internal trainer and 'Buddy,' providing 1-on-1 coaching and product education to improve the team’s technical expertise and service quality.

Operations/ Site Support Specialist at Concentrix Services Slovakia, s.r.o.

January 1, 2019 - January 1, 2022

In charge of supporting the daily business operation and activities of the Bratislava site while developing the business and corporate skillset necessary for taking on more executive roles.

Business Process Agent at Accenture, s.r.o.

January 1, 2018 - January 1, 2019

Managed client portfolios within ERP systems, ensuring high data integrity across product codes and documentation. Collaborated daily with internal teams to track service delivery and ensure internal audit compliance standards were met.