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I enjoy supporting growing businesses by combining social media, customer support, content creation, and administrative operations. I have experience working with Australian and international clients, including Dogtainers Australia and DoLittle Australia, where I managed social media, responded to customer inquiries, handled Google Reviews, created content, and provided day-to-day administrative support. I am comfortable planning content calendars, creating graphics in Canva, writing captions, scheduling posts through Meta Business Suite, and using AI tools such as ChatGPT and Claude to improve productivity and content quality. I also have experience with research, supplier communication, spreadsheet management, and project coordination. My strengths are being proactive, organized, and dependable. I enjoy learning new systems and taking ownership of tasks to help businesses grow. Tools: Google Workspace, Microsoft Office, Canva, Meta Business Suite, ChatGPT, Claude, Asana, Trello. I look forward to discussing how I can support your team long term.…I enjoy supporting growing businesses by combining social media, customer support, content creation, and administrative operations. I have experience working with Australian and international clients, including Dogtainers Australia and DoLittle Australia, where I managed social media, responded to customer inquiries, handled Google Reviews, created content, and provided day-to-day administrative support. I am comfortable planning content calendars, creating graphics in Canva, writing captions, scheduling posts through Meta Business Suite, and using AI tools such as ChatGPT and Claude to improve productivity and content quality. I also have experience with research, supplier communication, spreadsheet management, and project coordination. My strengths are being proactive, organized, and dependable. I enjoy learning new systems and taking ownership of tasks to help businesses grow. Tools: Google Workspace, Microsoft Office, Canva, Meta Business Suite, ChatGPT, Claude, Asana, Trello. I look forward to discussing how I can support your team long term.

Mega Razak

Social Media Manager, Content Creator, Copywriter, +2

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I enjoy supporting growing businesses by combining social media, customer support, content creation, and administrative operations. I have experience working with Australian and international clients, including Dogtainers Australia and DoLittle Australia, where I managed social media, responded to customer inquiries, handled Google Reviews, created content, and provided day-to-day administrative support. I am comfortable planning content calendars, creating graphics in Canva, writing captions, scheduling posts through Meta Business Suite, and using AI tools such as ChatGPT and Claude to improve productivity and content quality. I also have experience with research, supplier communication, spreadsheet management, and project coordination. My strengths are being proactive, organized, and dependable. I enjoy learning new systems and taking ownership of tasks to help businesses grow. Tools: Google Workspace, Microsoft Office, Canva, Meta Business Suite, ChatGPT, Claude, Asana, Trello. I look forward to discussing how I can support your team long term.…I enjoy supporting growing businesses by combining social media, customer support, content creation, and administrative operations. I have experience working with Australian and international clients, including Dogtainers Australia and DoLittle Australia, where I managed social media, responded to customer inquiries, handled Google Reviews, created content, and provided day-to-day administrative support. I am comfortable planning content calendars, creating graphics in Canva, writing captions, scheduling posts through Meta Business Suite, and using AI tools such as ChatGPT and Claude to improve productivity and content quality. I also have experience with research, supplier communication, spreadsheet management, and project coordination. My strengths are being proactive, organized, and dependable. I enjoy learning new systems and taking ownership of tasks to help businesses grow. Tools: Google Workspace, Microsoft Office, Canva, Meta Business Suite, ChatGPT, Claude, Asana, Trello. I look forward to discussing how I can support your team long term.

Available to hire

I enjoy supporting growing businesses by combining social media, customer support, content creation, and administrative operations.

I have experience working with Australian and international clients, including Dogtainers Australia and DoLittle Australia, where I managed social media, responded to customer inquiries, handled Google Reviews, created content, and provided day-to-day administrative support.

I am comfortable planning content calendars, creating graphics in Canva, writing captions, scheduling posts through Meta Business Suite, and using AI tools such as ChatGPT and Claude to improve productivity and content quality. I also have experience with research, supplier communication, spreadsheet management, and project coordination.

My strengths are being proactive, organized, and dependable. I enjoy learning new systems and taking ownership of tasks to help businesses grow.

Tools: Google Workspace, Microsoft Office, Canva, Meta Business Suite, ChatGPT, Claude, Asana, Trello.

I look forward to discussing how I can support your team long term.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Malay

Fluent

Work Experience

Sales Development Representative at Quick MedCare / UEMedgenta

January 1, 2021 - December 31, 2021

Engaged with prospects; managed leads using HubSpot; ensured smooth handover to the sales team; supported prospecting activities and professional inquiries.

Virtual Assistant at Remote Freelance

January 1, 2021 - December 31, 2024

Provided virtual assistance to international clients in social media management, inbox handling, and customer communications; maintained fast response times, managed high-volume messages, and upheld professional brand tone.

Senior Virtual Assistant at Remote Dreamflex Digital

January 1, 2019 - December 31, 2022

Managed daily inbox and social media coordination across platforms (Facebook, Instagram, LinkedIn); handled international client inquiries with clear, professional communication; used AI tools to translate, draft responses, and improve workflow efficiency; coordinated with client teams to ensure brand-consistent messaging and timely responses.