MR

Mega Razak

Available to hire

I enjoy supporting growing businesses by combining social media, customer support, content creation, and administrative operations.

About

I enjoy supporting growing businesses by combining social media, customer support, content creation, and administrative operations.

I have experience working with Australian and international clients, including Dogtainers Australia and DoLittle Australia, where I managed social media, responded to customer inquiries, handled Google Reviews, created content, and provided day-to-day administrative support.

I am comfortable planning content calendars, creating graphics in Canva, writing captions, scheduling posts through Meta Business Suite, and using AI tools such as ChatGPT and Claude to improve productivity and content quality. I also have experience with research, supplier communication, spreadsheet management, and project coordination.

My strengths are being proactive, organized, and dependable. I enjoy learning new systems and taking ownership of tasks to help businesses grow.

Tools: Google Workspace, Microsoft Office, Canva, Meta Business Suite, ChatGPT, Claude, Asana, Trello.

I look forward to discussing how I can support your team long term.

  • 5 years' experience
  • Joined July 2026

Industry experience

  • Media & Entertainment
  • Professional Services
  • Software & Internet

Work experience

Sales Development Representative · Quick MedCare / UEMedgentaJan 2021 – Dec 2021 · 1 yr

Engaged with prospects; managed leads using HubSpot; ensured smooth handover to the sales team; supported prospecting activities and professional inquiries.

Virtual Assistant · Remote FreelanceJan 2021 – Dec 2024 · 4 yrs

Provided virtual assistance to international clients in social media management, inbox handling, and customer communications; maintained fast response times, managed high-volume messages, and upheld professional brand tone.

Senior Virtual Assistant · Remote Dreamflex DigitalJan 2019 – Dec 2022 · 4 yrs

Managed daily inbox and social media coordination across platforms (Facebook, Instagram, LinkedIn); handled international client inquiries with clear, professional communication; used AI tools to translate, draft responses, and improve workflow efficiency; coordinated with client teams to ensure brand-consistent messaging and timely responses.

Education

Bachelor of Business Administration (General) · Universiti Teknologi MARA (UiTM)2005 – 2008

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