DK

Dwita Kamelia Arthaningrum

Available to hire

About

  • 11 years' experience
  • Joined July 2026

Industry experience

  • Travel & Hospitality
  • Financial Services
  • Professional Services

Work experience· 5 roles

Account Receivable Supervisor (Pre-Opening Team) · Novotel KarawangSep 2018 – Sep 2019 · 1 yr 1 mo

Reconcile customer payments and credit card payments, contact customers to ensure timely payments, ensure payment documentation complies with hotel policy, manage monthly credit meetings, monitor doubtful accounts, post daily payments, review credit card charges, assess credit facilities requests, perform investigations into financial history for direct billing customers, send invoices and reminders, and verify permanent folio and deposit payments.

Account Receivable Supervisor · Swiss Belinn Karawang (AccorHotels Asia Pacific)Sep 2015 – Sep 2018 · 3 yrs 1 mo

Reconcile customer payments, manage credit card charges, ensure timely payment collection, maintain documentation per policy, conduct monthly credit meetings, post payments, review credit facilities, investigate credit history for direct billing, send invoices and reminders, oversee aging categories, and verify folio balances.

Customer Service · Bank Andara (Jakarta)Jul 2010 – Mar 2014 · 3 yrs 9 mos

Resolve banking customer issues, sell bank products, open and maintain corporate saving/current/deposit accounts, review transaction accuracy, assist customers with processing transactions, resolve account discrepancies, prepare documents for credit assignments, and handle related banking transactions.

Customer Service, Teller, RTGS/SKN Administration · Bank Rakyat Indonesia (BRI) Sleman/YogyakartaSep 2007 – Feb 2010 · 2 yrs 6 mos
Call Center, Customer Service RepresentativeJan 2006 – Sep 2007 · 1 yr 9 mos

Education· 5

Bachelor's Degree · Gadjah Mada University (Yogyakarta)2003 – 2005
Diploma (DIII) · STIMIK AMIKOM (Yogyakarta)1999 – 2002
Senior High School · SMUN 2 Cilacap1996 – 1999
Junior High School · SMP N 6 Medan1993 – 1996

Certifications and awards· 14

Frontliner and Administration2007
Frontliner2011
Grafonomi2013
Service Excellent2011

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