CHEN YING CHUN

Provided broad-spectrum digital marketing consultation to key Taiwan clients and ensured exceptional customer experience. Supported Google Ads (campaign performance, account settings, payments), Google Analytics (data discrepancies), Google Tag Manager (tagging solutions), and Google Merchant Center (product feed). Reviewed and improved marketing strategies and campaigns using performance tracking, reporting, and budget management. Handled inbound phone, email, and live chat inquiries to deliver effective resolutions within SLA/turnaround time. Conducted troubleshooting and root-cause investigations to enable quick issue resolution, and supported onboarding/training for new hires on Google Merchant Center products.

Supported digital marketing operations for Taiwan clients, including Google Ads performance support, Google Analytics data discrepancy reviews, Google Tag Manager tagging solutions, and Google Merchant Center product feed assistance. Monitored campaign performance, prepared reports, and helped manage budgets. Handled customer inquiries across phone, email, and live chat, ensuring timely resolutions aligned to SLA.

Managed rental operations by liaising with landlords and tenants and tracking rental payments. Processed rental documents including scanning and filing, and ensured buyers were notified of required documents for signature. Handled inquiries from buyers and provided online chat support to clients in Taiwan.