Available to hire
I am currently working as campaign specialist for Google Ads platform. I am well experienced in digital marketing optimization and provide account support to the clients.
Experience Level
Language
English
Fluent
Korean
Beginner
Work Experience
Senior Campaign Specialist at TDCX | Malaysia
September 1, 2021 - PresentProvided broad-spectrum digital marketing consultation to key Taiwan clients and ensured exceptional customer experience. Supported Google Ads (campaign performance, account settings, payments), Google Analytics (data discrepancies), Google Tag Manager (tagging solutions), and Google Merchant Center (product feed). Reviewed and improved marketing strategies and campaigns using performance tracking, reporting, and budget management. Handled inbound phone, email, and live chat inquiries to deliver effective resolutions within SLA/turnaround time. Conducted troubleshooting and root-cause investigations to enable quick issue resolution, and supported onboarding/training for new hires on Google Merchant Center products.
Campaign Specialist at TDCX | Malaysia
September 1, 2020 - August 31, 2021Supported digital marketing operations for Taiwan clients, including Google Ads performance support, Google Analytics data discrepancy reviews, Google Tag Manager tagging solutions, and Google Merchant Center product feed assistance. Monitored campaign performance, prepared reports, and helped manage budgets. Handled customer inquiries across phone, email, and live chat, ensuring timely resolutions aligned to SLA.
Property Management Consultant at APIP Realty | Malaysia
May 1, 2019 - August 31, 2019Managed rental operations by liaising with landlords and tenants and tracking rental payments. Processed rental documents including scanning and filing, and ensured buyers were notified of required documents for signature. Handled inquiries from buyers and provided online chat support to clients in Taiwan.
Admin Specialist, Oversea Administration Department at Asia Pacific International Properties | Taipei, Taiwan
December 1, 2017 - April 30, 2019Performed administrative tasks including proofreading solicitor paperwork, calculating installment amounts, and filing payment records. Bridged communication between contractors, clients, property management consultants, and the rental team, and arranged video conferences.
Homework Coach at BigByte Education | Taipei, Taiwan
January 1, 2016 - January 1, 2017Provided personalized tutoring support to help students complete homework and assignments.
Teaching Assistant & Camp Director at ALV English Camp | Taipei, Taiwan
January 1, 2013 - January 1, 2018Managed English camp operations including budgeting, scheduling, and F&B arrangements. Assisted during English classes, provided student counseling, and liaised with parents regarding student performance.
Education
Degree in Applied Foreign Languages at Shih Chieh University
January 1, 2018 - January 1, 2018Exchange Program at Dongguk University
January 1, 2016 - January 1, 2016Qualifications
Industry Experience
Education, Retail, Real Estate & Construction, Professional Services, Other
Experience Level
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