Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

AI-first operator and founder with 12+ years running digital businesses and 2+ years building AI-assisted workflow systems for B2B clients. I design structured AI pipelines to produce reliable, on-brand content outputs at scale. I build end-to-end AI-assisted marketing and customer-service systems—combining LLMs, RAG/knowledge bases, and automation—to deliver multi-channel messaging, content repurposing, and marketplace SEO for service and e-commerce businesses.…AI-first operator and founder with 12+ years running digital businesses and 2+ years building AI-assisted workflow systems for B2B clients. I design structured AI pipelines to produce reliable, on-brand content outputs at scale. I build end-to-end AI-assisted marketing and customer-service systems—combining LLMs, RAG/knowledge bases, and automation—to deliver multi-channel messaging, content repurposing, and marketplace SEO for service and e-commerce businesses.

Reed Li

AI Prompt Engineer, AI Developer, Marketing Automation Specialist, +2





AI-first operator and founder with 12+ years running digital businesses and 2+ years building AI-assisted workflow systems for B2B clients. I design structured AI pipelines to produce reliable, on-brand content outputs at scale. I build end-to-end AI-assisted marketing and customer-service systems—combining LLMs, RAG/knowledge bases, and automation—to deliver multi-channel messaging, content repurposing, and marketplace SEO for service and e-commerce businesses.…AI-first operator and founder with 12+ years running digital businesses and 2+ years building AI-assisted workflow systems for B2B clients. I design structured AI pipelines to produce reliable, on-brand content outputs at scale. I build end-to-end AI-assisted marketing and customer-service systems—combining LLMs, RAG/knowledge bases, and automation—to deliver multi-channel messaging, content repurposing, and marketplace SEO for service and e-commerce businesses.

Available to hire

AI-first operator and founder with 12+ years running digital businesses and 2+ years building AI-assisted workflow systems for B2B clients. I design structured AI pipelines to produce reliable, on-brand content outputs at scale.

I build end-to-end AI-assisted marketing and customer-service systems—combining LLMs, RAG/knowledge bases, and automation—to deliver multi-channel messaging, content repurposing, and marketplace SEO for service and e-commerce businesses.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Chinese

Fluent

Thai

Advanced

Work Experience

Founder & Lead Builder at Guidance Innovation Co., Ltd.

January 1, 2024 - Present

Designed and delivered AI-assisted workflow systems for B2B clients (travel agencies, law firms), managing discovery, build, and deployment independently. Built a structured AI rewrite engine to produce consistent, fluent written output from rough drafts for client-facing communications across English and Chinese markets. Created AI pipelines using Claude and ChatGPT with prompt engineering and knowledge-base constraints to ensure reliable, brand-appropriate content output. Orchestrated multi-channel messaging workflows with n8n across LINE, WhatsApp, and Messenger for segmented automated client communications. Built a YouTube transcript summarizer and Q&A tool to accelerate knowledge extraction and content repurposing for long-form asset production.

AI CRM & Automation System (Etsy Customer Service) at Etsy Customer Service

January 1, 2023 - Present

Built an AI-assisted drafting and CRM workflow to manage high-volume customer communications using structured response templates and human-in-the-loop review before sending. Designed the system to generate context-aware draft replies quickly, cutting manual writing time while preserving quality control.

E-commerce Brand Owner at Etsy & Amazon

January 1, 2018 - Present

Built and operated multiple product brands, writing and optimizing product listings and customer-facing promotional copy for English-speaking markets. Applied marketplace SEO (keyword research, search-optimized titles/descriptions) to improve organic discoverability. Used AI tools to automate customer response workflows while keeping human review for quality and tone, reducing repetitive writing at scale.