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Customer- and service-oriented professional based in Warsaw with experience in customer service, retail and phone sales, CRM systems, POS operations, and complaint handling. I’m organized, proactive, and reliable in fast-paced environments, with strong attention to detail in daily store and operational support. I also work as a freelance remote travel planner—building customized itineraries, coordinating logistics, and communicating with clients to adjust plans based on preferences, budget, and timing. With a sociology background, I’m comfortable working with structured data, surveys, and Google Forms.…Customer- and service-oriented professional based in Warsaw with experience in customer service, retail and phone sales, CRM systems, POS operations, and complaint handling. I’m organized, proactive, and reliable in fast-paced environments, with strong attention to detail in daily store and operational support. I also work as a freelance remote travel planner—building customized itineraries, coordinating logistics, and communicating with clients to adjust plans based on preferences, budget, and timing. With a sociology background, I’m comfortable working with structured data, surveys, and Google Forms.

Snizhana Diachenko

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Customer- and service-oriented professional based in Warsaw with experience in customer service, retail and phone sales, CRM systems, POS operations, and complaint handling. I’m organized, proactive, and reliable in fast-paced environments, with strong attention to detail in daily store and operational support. I also work as a freelance remote travel planner—building customized itineraries, coordinating logistics, and communicating with clients to adjust plans based on preferences, budget, and timing. With a sociology background, I’m comfortable working with structured data, surveys, and Google Forms.…Customer- and service-oriented professional based in Warsaw with experience in customer service, retail and phone sales, CRM systems, POS operations, and complaint handling. I’m organized, proactive, and reliable in fast-paced environments, with strong attention to detail in daily store and operational support. I also work as a freelance remote travel planner—building customized itineraries, coordinating logistics, and communicating with clients to adjust plans based on preferences, budget, and timing. With a sociology background, I’m comfortable working with structured data, surveys, and Google Forms.

Available to hire

Customer- and service-oriented professional based in Warsaw with experience in customer service, retail and phone sales, CRM systems, POS operations, and complaint handling. I’m organized, proactive, and reliable in fast-paced environments, with strong attention to detail in daily store and operational support.

I also work as a freelance remote travel planner—building customized itineraries, coordinating logistics, and communicating with clients to adjust plans based on preferences, budget, and timing. With a sociology background, I’m comfortable working with structured data, surveys, and Google Forms.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Ukrainian

Fluent

Russian

Fluent

English

Advanced

Polish

Advanced

Work Experience

Freelance Remote Travel Planner

May 1, 2025 - Present

Planned customized travel itineraries based on clients’ preferences, budget, dates, and destination needs. Researched transport options, accommodation locations, attraction schedules, routes, and local logistics. Created detailed day-by-day plans including timing, recommended routes, booking suggestions, and alternatives. Compared flights, trains, buses, and public transport to optimize time, comfort, and cost. Communicated with clients to clarify expectations and adjust itineraries according to their needs.

Customer Advisor at CCC Group

December 1, 2024 - August 1, 2025

Assisted customers with product selection, size availability, and in-store alternatives. Checked product availability in the internal system and supported purchase decisions. Operated the cash register and POS system, processed payments, and provided checkout support. Handled customer complaints, returns, and reclamation cases according to company procedures. Maintained product displays, replenished shelves, and supported daily store operations. Completed shift closing tasks, including cash register closing, cash reconciliation, system registration of cash transfers, and safe deposit procedures.

Sales Assistant in DIY Department at Bricomarche

July 1, 2023 - August 1, 2024

Consulted customers on DIY, renovation, plumbing, electrical, automotive, and tool products. Helped clients choose suitable products based on needs, budget, and technical requirements. Received deliveries, organized stock, and replenished shelves. Maintained product displays and supported daily department operations.

Sales Manager at MEGOGO

February 1, 2023 - July 1, 2023

Worked with warm and partially cold leads, contacting prospects by phone and presenting MEGOGO services. Managed client information in a CRM system, updating lead statuses and communication history while tracking progress through internal sales processes. Consulted customers on subscription options, service benefits, and available offers. Handled objections, answered questions, and guided clients through decision-making. Maintained accurate call and interaction records in CRM and worked toward daily targets in a fast-paced environment.

Sales Assistant at Lviv Handmade Chocolate

August 1, 2022 - January 1, 2023

Assisted customers in choosing chocolates, sweets, and gift sets. Operated the cash register and processed payments. Packed individual and large customer orders with attention to presentation. Received deliveries, organized products, and maintained displays. Occasionally supported international customers in English.

Sales Assistant in Garden Department at Bricomarche

April 1, 2022 - July 1, 2022

Provided consultations on garden supplies, tools, and plants to improve the shopping experience and department sales. Managed product inventory and organized displays of garden tools, seeds, and fertilizers. Responsible for receiving and organizing new garden stock to ensure accurate inventory control and efficient shelf placement.