Available to hire
Business strategic management graduate with experience in strategy, commercial partnerships, HR onboarding, and operations support. Skilled in creating onboarding/induction modules, analysing customer inquiry data, and using research to inform practical business decisions.
Known for streamlining processes through SOPs, improving customer inquiry handling efficiency, and collaborating cross-functionally with senior leaders. Motivated by organisational growth, operational efficiency, and building sustainable, people-aligned business practices.
Experience Level
Work Experience
Intern – Strategy and Commercial Partnerships at DairyNZ
June 1, 2024 - September 30, 2024Developed induction modules and onboarding processes for new employees to improve engagement and integration. Analysed DairyNZ call inquiries (2023–2024) using pivot tables to identify key customer needs. Conducted research on AI’s impact on dairy farming and presented actionable, research-driven insights for strategic planning. Streamlined customer inquiry handling by categorising recurring issues and creating SOPs, improving efficiency and productivity. Collaborated with cross-functional teams and senior leaders on partnership operations and strategy execution. Contributed to projects focused on farm productivity and profitability through data-driven planning, and delivered staff engagement presentations aligning HR practices with overall business strategy.
Receptionist (Two days per week) at Body In Motion | Lisa Hansen Physiotherapy
December 1, 2022 - December 31, 2024Reception duties supporting clinic operations and customer inquiries alongside other administrative and front-desk tasks. Maintained consistent service while balancing a part-time schedule.
Receptionist (Two days per week) at Body In Motion | Lisa Hansen Physiotherapy
April 1, 2022 - December 31, 2022Front-of-house reception and customer support for physiotherapy services. Supported smooth day-to-day clinic operations while maintaining a professional, helpful experience for visitors and inquiries.
Education
Bachelor of Applied Management (Majoring in Strategic Management) at Waikato Institute of Technology (Te Pukenga)
January 1, 2023 - December 31, 2024Certificate of Merit (Centre for Business and Enterprise’s Applied Work Integrated Learning Student-led Conference) at Waikato Institute of Technology (Te Pukenga)
January 1, 2024 - December 31, 2024Qualifications
New Zealand Diploma in Business in Leadership and Management (equivalent to first year of bachelor’s degree)
January 1, 2022 - December 31, 2022New Zealand Certificate in Study and Career Preparation
January 1, 2021 - December 31, 2021Industry Experience
Agriculture & Mining, Professional Services, Healthcare, Education, Other
Experience Level
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