Available to hire
Results-driven professional with strong communication, problem-solving, and multitasking skills. Proven ability to handle high-pressure customer interactions while maintaining accuracy and following process to achieve positive outcomes.
Brings solid computer and software development experience across finance and IoT/cyber-physical applications, plus extensive customer service experience managing complex cases, documentation, and stakeholder communication.
Experience Level
Language
English
Fluent
Work Experience
Administration and Customer Service at Prosperity Diversity Holdings Pty Ltd
June 1, 2022 - November 30, 2024Supported day-to-day operations for renovation and outdoor services, working independently and collaboratively with the team. Demonstrated fast learning and adaptability, strong verbal communication, and reliable organization/time management. Worked flexible night/weekend/holiday hours to meet deadlines and managed multiple tasks while maintaining attention to detail and courteous working relationships.
Consumer Relations and Customer Service at Asahi Beverages
June 1, 2022 - November 30, 2024Managed consumer complaints and inquiries according to company processes and policies. Handled detailed information and photo evidence for investigations and resolutions. Gathered information from consumers efficiently, built rapport, prioritized and expedited events based on demand, complaint type, and business risk. Resolved potentially escalating cases amicably to protect brand outcomes. Collaborated with team members and manager using trust-based communication. Communicated professionally via phone and email, handled multitasking between channels, and maintained timely end-of-day completion of resolutions during high-pressure periods.
Administration and Customer Service at CRL Publishing
February 1, 2014 - May 31, 2022Provided customer service for academic publishing operations, responding to authors with timely resolution for inquiries and complaints. Maintained up-to-date procedural documentation to support workflow, particularly for remote staff. Communicated regularly with editors, publisher, authors, and reviewers to maintain strong working relationships. Drafted and distributed invoices and handled accounts receivable tasks including collecting and processing payments. Screened and transferred messages, transmitted documents to appropriate staff, assisted reviewers and editors, and supported the editor-in-chief with research, reports, and administrative tasks.
Front of House Employee at Frasers Function Centre
January 1, 2010 - January 31, 2014Created an inviting guest experience in a function centre/restaurant/café environment. Delivered attentive service, addressed inquiries promptly, and completed opening/closing duties to ensure readiness for operations. Supported guests at tables, coordinated special requests and dietary restrictions, and reset and restocked dining areas between services. Contributed to team efficiency by completing side work during downtime, trained new staff on front-of-house procedures, and maintained proactive inventory monitoring and tidy work areas. Adapted calmly to last-minute changes such as cancellations and large group arrivals.
Education
Certificate III in Accounts Administration at TAFE Perth
January 1, 2012 - January 1, 2012Qualifications
Industry Experience
Software & Internet, Financial Services, Computers & Electronics, Consumer Goods, Manufacturing, Media & Entertainment, Professional Services, Retail, Agriculture & Mining, Energy & Utilities
Experience Level
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