GIANNA CALABRESE
Community-driven social media and marketing professional with hands-on experience managing brand channels, running influencer outreach, and building engaged audiences across hospitality, lifestyle, and luxury retail.
About
Community-driven social media and marketing professional with hands-on experience managing brand channels, running influencer outreach, and building engaged audiences across hospitality, lifestyle, and luxury retail. Fluent in Cleveland’s nightlife and dining scene, with a founder’s instinct for brand voice, community building, and converting online engagement into real-world loyalty.
Experienced in day-to-day community management, social listening, engagement analytics, and escalation response—turning comments, DMs, and mentions into actionable insights and stronger customer relationships. From live shopping production to nightlife promotion and boutique brand growth, I blend hospitality-forward service with strategic content to drive attendance, repeat purchases, and brand trust.
- 6 years' experience
- Joined July 2026
Industry experience
- Media & Entertainment
- Travel & Hospitality
- Retail
More experts in Cleveland, United States
Work experience· 6 roles
Own end-to-end social media strategy across Instagram, TikTok, and Facebook, including content calendars, posting cadence, captions, and community response. Host live shopping broadcasts and respond to viewer comments and DMs in real time to drive engagement and repeat customers. Track engagement and performance metrics (impressions, comments, shares, view duration, conversions) and adjust strategy weekly based on insights.
Deliver hospitality-forward, high-volume service in a chef-driven restaurant. Handle guest questions, feedback, and service recovery in real time, supporting the in-person equivalent of community management and escalation response. Collaborate with front- and back-of-house teams to keep service consistent during peak covers.
Drive attendance and community engagement through personal outreach, social promotion, and guest-list management. Build relationships with regulars, influencers, and local tastemakers, converting online followers into repeat in-venue guests. Promote events across Instagram and TikTok using story takeovers, event pages, influencer tags, and UGC amplification.
Education
Certifications and awards
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