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I'm Dennis, an experienced US Healthcare Customer Service Representative and virtual assistant helping busy professionals streamline their operations and grow their online presence. I’m trained and practiced in handling customer support while supporting marketing and administrative needs end-to-end.…

Dennis B.

Social Media Manager, Digital Marketer, Project Manager

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I'm Dennis, an experienced US Healthcare Customer Service Representative and virtual assistant helping busy professionals streamline their operations and grow their online presence. I’m trained and practiced in handling customer support while supporting marketing and administrative needs end-to-end.…

Available to hire

I’m Dennis, an experienced US Healthcare Customer Service Representative and virtual assistant helping busy professionals streamline their operations and grow their online presence. I’m trained and practiced in handling customer support while supporting marketing and administrative needs end-to-end.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Work Experience

Order Support | Medical Virtual Assistant at Zealthy

January 1, 2023 - January 1, 2025

Order support and escalation for a US-based weight loss company. Responsibilities include claims processing, data entry, handling order status inquiries, creating prior authorizations, managing escalated customer concerns, and conducting inbound and outbound calls to provide order updates and maintain a positive customer experience.

Customer Service Representative at Concentrix UP Diliman

January 1, 2020 - January 1, 2023

Customer support via email plus inbound and outbound channels. Assisted insurance policyholders with coverage benefit questions, claim status inquiries, billing concerns, and updating medical records while providing accurate information and excellent customer service.