Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Results-driven virtual assistant and customer support professional with experience handling customer inquiries across phone, email, chat, and social media, while documenting interactions and improving operational efficiency. Skilled in research, appointment scheduling, and providing accurate product/service information to drive satisfaction. Digital marketing experience as an Email Marketing Executive, including market/competitor analysis, A/B testing, campaign performance reporting, and improving deliverability and conversion rates using CRMs and analytics tools. Known for taking ownership of tasks, producing clear reports, and supporting clients with timely, accurate service.…Results-driven virtual assistant and customer support professional with experience handling customer inquiries across phone, email, chat, and social media, while documenting interactions and improving operational efficiency. Skilled in research, appointment scheduling, and providing accurate product/service information to drive satisfaction. Digital marketing experience as an Email Marketing Executive, including market/competitor analysis, A/B testing, campaign performance reporting, and improving deliverability and conversion rates using CRMs and analytics tools. Known for taking ownership of tasks, producing clear reports, and supporting clients with timely, accurate service.

Maryam Abdulrahman

Social Media Manager, Marketing Automation Specialist





Results-driven virtual assistant and customer support professional with experience handling customer inquiries across phone, email, chat, and social media, while documenting interactions and improving operational efficiency. Skilled in research, appointment scheduling, and providing accurate product/service information to drive satisfaction. Digital marketing experience as an Email Marketing Executive, including market/competitor analysis, A/B testing, campaign performance reporting, and improving deliverability and conversion rates using CRMs and analytics tools. Known for taking ownership of tasks, producing clear reports, and supporting clients with timely, accurate service.…Results-driven virtual assistant and customer support professional with experience handling customer inquiries across phone, email, chat, and social media, while documenting interactions and improving operational efficiency. Skilled in research, appointment scheduling, and providing accurate product/service information to drive satisfaction. Digital marketing experience as an Email Marketing Executive, including market/competitor analysis, A/B testing, campaign performance reporting, and improving deliverability and conversion rates using CRMs and analytics tools. Known for taking ownership of tasks, producing clear reports, and supporting clients with timely, accurate service.

Available to hire

Results-driven virtual assistant and customer support professional with experience handling customer inquiries across phone, email, chat, and social media, while documenting interactions and improving operational efficiency. Skilled in research, appointment scheduling, and providing accurate product/service information to drive satisfaction.

Digital marketing experience as an Email Marketing Executive, including market/competitor analysis, A/B testing, campaign performance reporting, and improving deliverability and conversion rates using CRMs and analytics tools. Known for taking ownership of tasks, producing clear reports, and supporting clients with timely, accurate service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Virtual Assistant (Property listing and management) at Curb Appeal Real Estate

September 1, 2022 - August 31, 2023

Provided administrative and VA support for property listing and management. Delivered superior customer service by responding to inquiries through multiple channels (phone, email, chat, and social media), ensuring accurate information about services/policies, and documenting customer interactions, inquiries, and resolutions in customer support systems. Generated reports on common issues, trends, and feedback to support process improvements. Troubleshot customer technical issues and assisted with resolving problems. Achieved improved customer satisfaction and operational efficiency through structured workflows, timely responses, and accurate tracking.

Virtual Assistant (Immigration support) at Ta'am Immigration Services

April 1, 2022 - September 30, 2022

Supported immigration clients with policy research, application tracking, document verification, and scheduling appointments. Conducted research on immigration policies, regulations, and updates to ensure accurate information. Tracked application deadlines, appointments, and key milestones to support timely submissions and follow-ups. Verified documents for accuracy and completeness to minimize errors and delays. Coordinated appointment scheduling with immigration authorities and other required processes.

Email Marketing Executive at Theodus Roach

March 1, 2022 - November 30, 2022

Performed detailed market and competitor analysis to inform digital marketing strategy and supported sales promotional campaigns. Conducted A/B testing to improve ad conversion rates and optimized email marketing campaigns by sourcing evocative images, increasing conversion rates. Managed client relationships through campaign reporting meetings using CRM tools such as ActiveCampaign, Keap, and HubSpot. Measured and reported performance of digital marketing campaigns to support strategic decision-making. Set up appointments and entered work tickets to obtain needed services for clients, while monitoring campaign performance and adapting strategy to meet business goals.