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I’m a results-driven Virtual Assistant and Customer Support professional with experience supporting real estate operations, immigration services, and marketing teams. I’ve helped improve customer satisfaction by 20% over 8 months and increased operational efficiency by 10% within 6 months through accurate support documentation, prompt responses across phone/email/chat/social channels, and troubleshooting with care. I also bring strong email marketing and CRM experience, including market and competitor research, campaign performance reporting, and A/B testing that improved ad conversion rates by 20%. From sourcing content to setting appointments and managing work tickets, I enjoy organizing tasks with precision—whether it’s property listing support, immigration document verification, or driving measurable improvements in campaigns using tools like HubSpot, ActiveCampaign, Keap, and Klaviyo.…I’m a results-driven Virtual Assistant and Customer Support professional with experience supporting real estate operations, immigration services, and marketing teams. I’ve helped improve customer satisfaction by 20% over 8 months and increased operational efficiency by 10% within 6 months through accurate support documentation, prompt responses across phone/email/chat/social channels, and troubleshooting with care. I also bring strong email marketing and CRM experience, including market and competitor research, campaign performance reporting, and A/B testing that improved ad conversion rates by 20%. From sourcing content to setting appointments and managing work tickets, I enjoy organizing tasks with precision—whether it’s property listing support, immigration document verification, or driving measurable improvements in campaigns using tools like HubSpot, ActiveCampaign, Keap, and Klaviyo.

Maryam Abdulrahman

Social Media Manager, Marketing Automation Specialist, Data Analyst, +1

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I’m a results-driven Virtual Assistant and Customer Support professional with experience supporting real estate operations, immigration services, and marketing teams. I’ve helped improve customer satisfaction by 20% over 8 months and increased operational efficiency by 10% within 6 months through accurate support documentation, prompt responses across phone/email/chat/social channels, and troubleshooting with care. I also bring strong email marketing and CRM experience, including market and competitor research, campaign performance reporting, and A/B testing that improved ad conversion rates by 20%. From sourcing content to setting appointments and managing work tickets, I enjoy organizing tasks with precision—whether it’s property listing support, immigration document verification, or driving measurable improvements in campaigns using tools like HubSpot, ActiveCampaign, Keap, and Klaviyo.…I’m a results-driven Virtual Assistant and Customer Support professional with experience supporting real estate operations, immigration services, and marketing teams. I’ve helped improve customer satisfaction by 20% over 8 months and increased operational efficiency by 10% within 6 months through accurate support documentation, prompt responses across phone/email/chat/social channels, and troubleshooting with care. I also bring strong email marketing and CRM experience, including market and competitor research, campaign performance reporting, and A/B testing that improved ad conversion rates by 20%. From sourcing content to setting appointments and managing work tickets, I enjoy organizing tasks with precision—whether it’s property listing support, immigration document verification, or driving measurable improvements in campaigns using tools like HubSpot, ActiveCampaign, Keap, and Klaviyo.

Available to hire

I’m a results-driven Virtual Assistant and Customer Support professional with experience supporting real estate operations, immigration services, and marketing teams. I’ve helped improve customer satisfaction by 20% over 8 months and increased operational efficiency by 10% within 6 months through accurate support documentation, prompt responses across phone/email/chat/social channels, and troubleshooting with care.

I also bring strong email marketing and CRM experience, including market and competitor research, campaign performance reporting, and A/B testing that improved ad conversion rates by 20%. From sourcing content to setting appointments and managing work tickets, I enjoy organizing tasks with precision—whether it’s property listing support, immigration document verification, or driving measurable improvements in campaigns using tools like HubSpot, ActiveCampaign, Keap, and Klaviyo.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Property listing and management Virtual Assistant at Curb Appeal Real Estate (Johannesburg / Curb Appeal Real Estate)

September 1, 2022 - August 1, 2023

Provided virtual assistance for property listing and management, supporting day-to-day operations and customer-facing tasks. Delivered reliable customer support, maintained accurate records of interactions, inquiries, and resolutions, and contributed to measurable improvements in customer satisfaction and operational efficiency.

Virtual Assistant (Property listing and management) at Curb Appeal Real Estate

September 1, 2022 - August 31, 2023

Provided administrative and VA support for property listing and management. Delivered superior customer service by responding to inquiries through multiple channels (phone, email, chat, and social media), ensuring accurate information about services/policies, and documenting customer interactions, inquiries, and resolutions in customer support systems. Generated reports on common issues, trends, and feedback to support process improvements. Troubleshot customer technical issues and assisted with resolving problems. Achieved improved customer satisfaction and operational efficiency through structured workflows, timely responses, and accurate tracking.

Virtual Assistant at Ta'am Immigration Services

April 1, 2022 - September 1, 2022

Supported immigration clients with research on policy updates, ensured accurate documentation by verifying completeness and correctness, managed application tracking (deadlines, appointments, key milestones), and scheduled appointments with immigration authorities and related processes. Helped ensure timely submission and follow-up.

Virtual Assistant (Immigration support) at Ta'am Immigration Services

April 1, 2022 - September 30, 2022

Supported immigration clients with policy research, application tracking, document verification, and scheduling appointments. Conducted research on immigration policies, regulations, and updates to ensure accurate information. Tracked application deadlines, appointments, and key milestones to support timely submissions and follow-ups. Verified documents for accuracy and completeness to minimize errors and delays. Coordinated appointment scheduling with immigration authorities and other required processes.

Email Marketing Executive at Theodus Roach

March 1, 2022 - November 30, 2022

Performed detailed market and competitor analysis to inform digital marketing strategy and supported sales promotional campaigns. Conducted A/B testing to improve ad conversion rates and optimized email marketing campaigns by sourcing evocative images, increasing conversion rates. Managed client relationships through campaign reporting meetings using CRM tools such as ActiveCampaign, Keap, and HubSpot. Measured and reported performance of digital marketing campaigns to support strategic decision-making. Set up appointments and entered work tickets to obtain needed services for clients, while monitoring campaign performance and adapting strategy to meet business goals.