Salah El Ourf

Managed end-to-end order fulfilment for dairy product deliveries to traditional sector clients, maintaining 98%+ on-time accuracy. Built long-term client relationships by resolving issues promptly and improving repeat order rates. Supported inventory tracking and weekly sales reporting to enable data-backed decisions for stock replenishment. Coordinated with internal stakeholders to ensure smooth delivery operations and strong customer service outcomes.

Planned and executed merchandising strategies across multiple retail accounts to improve shelf visibility and sell-through rates. Implemented loss prevention protocols and conducted vigilant stock monitoring to measurably reduce shrinkage year-over-year. Performed regular inventory audits and organized warehouse layouts to improve pick efficiency and reduce errors. Coordinated communication between internal teams, suppliers, and retail partners across Arabic, French, and English, and oversaw POS operations while coaching junior staff on customer service best practices.

Developed retail merchandising plans for consumer goods, driving product visibility and sales uplift. Applied risk assessment and security protocols to minimize loss. Organized in-store displays and managed inventory to streamline daily operations.