Available to hire
Results-driven Digital Product Creator & Retail Operations Specialist with 12+ years of experience in merchandising, retail operations, and sales, combined with hands-on digital entrepreneurship. Founder of Systemized Founder, producing premium, SaaS-quality digital products sold globally on Etsy, Gumroad, and Payhip.
Skilled in Python, ReportLab, HTML/CSS/JavaScript, and Chart.js to build interactive dashboards and polished PDF planners. Deep expertise in inventory management, loss prevention, client relations, and multilingual team communication (Arabic, French, English), with a strong focus on analytics-driven marketing and conversion.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
French
Advanced
English
Advanced
Work Experience
Sales Assistant at SAFILAIT
January 1, 2021 - October 1, 2025Managed end-to-end order fulfilment for dairy product deliveries to traditional sector clients, maintaining 98%+ on-time accuracy. Built long-term client relationships by resolving issues promptly and improving repeat order rates. Supported inventory tracking and weekly sales reporting to enable data-backed decisions for stock replenishment. Coordinated with internal stakeholders to ensure smooth delivery operations and strong customer service outcomes.
Senior Merchandiser at SAFILAIT
October 1, 2010 - December 1, 2020Planned and executed merchandising strategies across multiple retail accounts to improve shelf visibility and sell-through rates. Implemented loss prevention protocols and conducted vigilant stock monitoring to measurably reduce shrinkage year-over-year. Performed regular inventory audits and organized warehouse layouts to improve pick efficiency and reduce errors. Coordinated communication between internal teams, suppliers, and retail partners across Arabic, French, and English, and oversaw POS operations while coaching junior staff on customer service best practices.
Merchandiser at COPAG
February 1, 2009 - September 1, 2009Developed retail merchandising plans for consumer goods, driving product visibility and sales uplift. Applied risk assessment and security protocols to minimize loss. Organized in-store displays and managed inventory to streamline daily operations.
Education
Diploma of General University Studies at Ibn Zohr University, Agadir
January 1, 2004 - January 1, 2006High School Diploma (Sciences & Humanities) at Hassan II High School, Oulad Teima
January 1, 2001 - January 1, 2004Qualifications
Marketing Analytics Certificate — University of Virginia (Darden School)
January 1, 2017 - July 15, 2026Fundamentals of Management — University of California, Irvine
January 1, 2018 - July 15, 2026Customer Analytics — University of Pennsylvania (Wharton)
February 1, 2018 - July 15, 2026Industry Experience
Retail, Software & Internet, Education, Professional Services, Financial Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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