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Bachelor of Business (Design and Marketing) graduate with five years’ experience across installation services, customer support, brand design and web/marketing projects. Builds brand identity assets and supports data-driven reporting and process automation to improve team efficiency. Confident across design tools, web platforms and customer-facing systems—handling high-volume customer enquiries, resolving disputes, and contributing to internal documentation and workflow improvements.…Bachelor of Business (Design and Marketing) graduate with five years’ experience across installation services, customer support, brand design and web/marketing projects. Builds brand identity assets and supports data-driven reporting and process automation to improve team efficiency. Confident across design tools, web platforms and customer-facing systems—handling high-volume customer enquiries, resolving disputes, and contributing to internal documentation and workflow improvements.

Charlie Mills

Graphic Designer, Designer, Brand Designer, +3

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Bachelor of Business (Design and Marketing) graduate with five years’ experience across installation services, customer support, brand design and web/marketing projects. Builds brand identity assets and supports data-driven reporting and process automation to improve team efficiency. Confident across design tools, web platforms and customer-facing systems—handling high-volume customer enquiries, resolving disputes, and contributing to internal documentation and workflow improvements.…Bachelor of Business (Design and Marketing) graduate with five years’ experience across installation services, customer support, brand design and web/marketing projects. Builds brand identity assets and supports data-driven reporting and process automation to improve team efficiency. Confident across design tools, web platforms and customer-facing systems—handling high-volume customer enquiries, resolving disputes, and contributing to internal documentation and workflow improvements.

Available to hire

Bachelor of Business (Design and Marketing) graduate with five years’ experience across installation services, customer support, brand design and web/marketing projects. Builds brand identity assets and supports data-driven reporting and process automation to improve team efficiency.

Confident across design tools, web platforms and customer-facing systems—handling high-volume customer enquiries, resolving disputes, and contributing to internal documentation and workflow improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Marketing Intern at AM Industries (Vespa A Go Go and AFM Casting Company)

January 1, 2026 - March 1, 2026

Works on-site with the marketing team contributing to brand and web projects across the company portfolio. Produces core brand identity elements (logo, typography and colour palette) for Vespa A Go Go under a tight delivery timeline. Designs and builds a company website for AFM Casting, completing rebranded identity and brand guidelines and preparing for launch.

Marketing Intern at AM Industries

January 1, 2026 - March 31, 2026

Worked on-site with the marketing team contributing to brand and web projects across the company’s portfolio. Produced core brand identity elements such as logo, typography, and color palettes for Vesp a A Go Go under a tight delivery timeline. Designed and built a company website for AFM Casting, completing brand identity and brand guidelines and preparing for launch.

Marketing Intern at AM Industries (Vespa A Go Go, AFM Casting Company)

January 1, 2026 - March 1, 2026

Work onsite with the marketing team across the company’s portfolio. Produce core brand identity assets including logo, typography, and color palette for Vespa A Go Go under a tight delivery timeline. Design and build a company website for AFM Casting, completing a rebuilt brand identity and brand guidelines and preparing for launch.

Customer Service Representative at Install Ezi

June 1, 2021 - Present

Customer service across IKEA and Bunnings installation contracts, handling roughly 70 tickets and 10–20 phone calls per day across varying complexity levels. Resolve customer disputes, installation errors, and escalations via Zendesk while maintaining communication channels with a national installer network. Design internal brand assets and templates (presentation templates, email signatures, HR documents, customer licensing forms, and in-field service pamphlets). Contribute to an in-house job management platform (Beehive) through requirements input, helping shape credentials/qualifications tracking and identifying workflow automation opportunities. Support a Bunnings Warranty Recall Program and build a performance dashboard tracking installer and account performance.