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IT Support Specialist with experience diagnosing and resolving 150+ hardware/software issues across Windows and macOS, installing and maintaining 100+ workplace devices, and supporting live-streamed events to ensure stable audio/video/network performance. Known for clear communication, efficient troubleshooting, and improving user satisfaction. Additionally, software-focused background with a BSc/MSc in Software Engineering/Open Informatics, experience automating processes with VBA, and hands-on knowledge across programming and system design topics. Active team leader through volleyball captaincy and coordination roles, with a strong work ethic and adaptability.…IT Support Specialist with experience diagnosing and resolving 150+ hardware/software issues across Windows and macOS, installing and maintaining 100+ workplace devices, and supporting live-streamed events to ensure stable audio/video/network performance. Known for clear communication, efficient troubleshooting, and improving user satisfaction. Additionally, software-focused background with a BSc/MSc in Software Engineering/Open Informatics, experience automating processes with VBA, and hands-on knowledge across programming and system design topics. Active team leader through volleyball captaincy and coordination roles, with a strong work ethic and adaptability.

TOMÁŠ HOLÝ

Programmer, Web Developer, Back-End Developer, +2

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IT Support Specialist with experience diagnosing and resolving 150+ hardware/software issues across Windows and macOS, installing and maintaining 100+ workplace devices, and supporting live-streamed events to ensure stable audio/video/network performance. Known for clear communication, efficient troubleshooting, and improving user satisfaction. Additionally, software-focused background with a BSc/MSc in Software Engineering/Open Informatics, experience automating processes with VBA, and hands-on knowledge across programming and system design topics. Active team leader through volleyball captaincy and coordination roles, with a strong work ethic and adaptability.…IT Support Specialist with experience diagnosing and resolving 150+ hardware/software issues across Windows and macOS, installing and maintaining 100+ workplace devices, and supporting live-streamed events to ensure stable audio/video/network performance. Known for clear communication, efficient troubleshooting, and improving user satisfaction. Additionally, software-focused background with a BSc/MSc in Software Engineering/Open Informatics, experience automating processes with VBA, and hands-on knowledge across programming and system design topics. Active team leader through volleyball captaincy and coordination roles, with a strong work ethic and adaptability.

Available to hire

IT Support Specialist with experience diagnosing and resolving 150+ hardware/software issues across Windows and macOS, installing and maintaining 100+ workplace devices, and supporting live-streamed events to ensure stable audio/video/network performance. Known for clear communication, efficient troubleshooting, and improving user satisfaction.

Additionally, software-focused background with a BSc/MSc in Software Engineering/Open Informatics, experience automating processes with VBA, and hands-on knowledge across programming and system design topics. Active team leader through volleyball captaincy and coordination roles, with a strong work ethic and adaptability.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

Czech

Fluent

English

Fluent

German

Advanced

Work Experience

IT Support Specialist at Devoteam

September 1, 2024 - Present

Diagnosed and resolved 150+ hardware and software issues across Windows and macOS environments, improving system uptime and user satisfaction. Installed, configured, and maintained 100+ laptops, printers, and peripheral devices. Monitored and supported 20+ live-streamed events to ensure stable audio, video, and network performance. Supported a positive user experience through clear communication and efficient issue resolution, contributing to a 4.83/5overall satisfaction rating. Participated in redesigning business processes to improve efficiency, consistency, and scalability in line with company growth.

Trainee at UniCredit Bank Czech Republic and Slovakia

September 1, 2023 - August 31, 2024

Automated part of a complex manual process using VBA in MS Excel, reducing processing time by up to 90%. Processed reports of running deals, prepared data visualisations, and supported colleagues with report-related tasks.

Event & Logistics Support at Czech Volleyball Federation

January 1, 2022 - December 31, 2022

Participated in the organisation of 3 international tournaments. Supervised training facility logistics, took care of VIP guests, and transported promotional materials and equipment.