I am a Digital Marketing graduate from Nottingham Trent University with hands-on experience in social media marketing, content creation, campaign planning, and customer engagement. Throughout my career at Oryan Photo & Video, The Turbine, and my consultancy project with Bipolar Lift, I have created digital content, supported social media campaigns, managed Meta platforms, analysed campaign performance, and developed strategies to increase brand awareness and audience engagement. I genuinely enjoy combining creativity with data-driven marketing to produce content that delivers meaningful results. Alongside my marketing experience, my customer-facing roles have strengthened my communication, organisation, and relationship-building skills, allowing me to work confidently with a wide range of stakeholders. I am particularly interested in opportunities where I can not only create and optimise social media campaigns but also collaborate closely with clients, helping them understand digital marketing in a practical and approachable way. I am continuously developing my expertise in Meta Ads, Canva, CapCut, Adobe Photoshop, Google Analytics, and content strategy, and I am excited to contribute to projects that drive engagement, business growth, and long-term success.

Faria Reza

I am a Digital Marketing graduate from Nottingham Trent University with hands-on experience in social media marketing, content creation, campaign planning, and customer engagement. Throughout my career at Oryan Photo & Video, The Turbine, and my consultancy project with Bipolar Lift, I have created digital content, supported social media campaigns, managed Meta platforms, analysed campaign performance, and developed strategies to increase brand awareness and audience engagement. I genuinely enjoy combining creativity with data-driven marketing to produce content that delivers meaningful results. Alongside my marketing experience, my customer-facing roles have strengthened my communication, organisation, and relationship-building skills, allowing me to work confidently with a wide range of stakeholders. I am particularly interested in opportunities where I can not only create and optimise social media campaigns but also collaborate closely with clients, helping them understand digital marketing in a practical and approachable way. I am continuously developing my expertise in Meta Ads, Canva, CapCut, Adobe Photoshop, Google Analytics, and content strategy, and I am excited to contribute to projects that drive engagement, business growth, and long-term success.

Available to hire

I am a Digital Marketing graduate from Nottingham Trent University with hands-on experience in social media marketing, content creation, campaign planning, and customer engagement. Throughout my career at Oryan Photo & Video, The Turbine, and my consultancy project with Bipolar Lift, I have created digital content, supported social media campaigns, managed Meta platforms, analysed campaign performance, and developed strategies to increase brand awareness and audience engagement.
I genuinely enjoy combining creativity with data-driven marketing to produce content that delivers meaningful results. Alongside my marketing experience, my customer-facing roles have strengthened my communication, organisation, and relationship-building skills, allowing me to work confidently with a wide range of stakeholders.
I am particularly interested in opportunities where I can not only create and optimise social media campaigns but also collaborate closely with clients, helping them understand digital marketing in a practical and approachable way. I am continuously developing my expertise in Meta Ads, Canva, CapCut, Adobe Photoshop, Google Analytics, and content strategy, and I am excited to contribute to projects that drive engagement, business growth, and long-term success.

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Skills

Experience Level

Expert

Language

English
Fluent
Bengali
Fluent
Hindi
Fluent

Work Experience

Customer Wellbeing & Crisis Support Specialist at Nottingham Community & Housing Association (NCHA)
March 1, 2026 - Present
Deliver frontline support under NHS 111 Mental Health Helpline, managing inbound calls from individuals experiencing emotional distress, anxiety, or crisis situations. Conduct risk assessments and triage calls effectively, identifying safeguarding concerns and escalating high-risk cases.
Customer Service Advisor at Boots
September 1, 2025 - February 1, 2025
Handled 60+ customer queries and complaints daily via phone and email while creating and resolving customer cases efficiently, achieving 98% performance. Streamlined operational workflows via cross-departmental collaboration.
Customer Engagement Assistant at UON
November 1, 2023 - May 1, 2025
Improved revenue growth by collaborating on retail menu development, cross-selling initiatives, and visual merchandising strategies to enhance customer engagement. Trained new staff on food service processes and ensured efficient team performance.

Education

Master of Science in Digital Marketing at Nottingham Trent University
September 1, 2022 - December 1, 2023
Bachelor of Business Administration in Marketing at Independent University of Bangladesh
December 1, 2016 - May 1, 2021

Qualifications

The Complete Social Media Marketing Course
January 11, 2030 - July 16, 2026
Managing Customers Using Technology
January 11, 2030 - July 16, 2026
AI Marketing
January 11, 2030 - July 16, 2026

Industry Experience

Healthcare, Education, Non-Profit Organization

Skills

Experience Level

Expert