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IT System Administrator and office operations professional with 4+ years of hands-on experience supporting IT infrastructure, security, backups, and technical troubleshooting. Known for diagnosing issues quickly, maintaining secure environments, and documenting clear procedures to keep operations running smoothly. Brings a customer-focused, team-led approach from retail and customer service roles—strengths include de-escalation, conflict resolution, schedule and workflow coordination, and consistent performance in fast-paced environments.…IT System Administrator and office operations professional with 4+ years of hands-on experience supporting IT infrastructure, security, backups, and technical troubleshooting. Known for diagnosing issues quickly, maintaining secure environments, and documenting clear procedures to keep operations running smoothly. Brings a customer-focused, team-led approach from retail and customer service roles—strengths include de-escalation, conflict resolution, schedule and workflow coordination, and consistent performance in fast-paced environments.

VIKRAM THANGAVEL

Project Manager, Web Developer, Programmer, +1

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IT System Administrator and office operations professional with 4+ years of hands-on experience supporting IT infrastructure, security, backups, and technical troubleshooting. Known for diagnosing issues quickly, maintaining secure environments, and documenting clear procedures to keep operations running smoothly. Brings a customer-focused, team-led approach from retail and customer service roles—strengths include de-escalation, conflict resolution, schedule and workflow coordination, and consistent performance in fast-paced environments.…IT System Administrator and office operations professional with 4+ years of hands-on experience supporting IT infrastructure, security, backups, and technical troubleshooting. Known for diagnosing issues quickly, maintaining secure environments, and documenting clear procedures to keep operations running smoothly. Brings a customer-focused, team-led approach from retail and customer service roles—strengths include de-escalation, conflict resolution, schedule and workflow coordination, and consistent performance in fast-paced environments.

Available to hire

IT System Administrator and office operations professional with 4+ years of hands-on experience supporting IT infrastructure, security, backups, and technical troubleshooting. Known for diagnosing issues quickly, maintaining secure environments, and documenting clear procedures to keep operations running smoothly.

Brings a customer-focused, team-led approach from retail and customer service roles—strengths include de-escalation, conflict resolution, schedule and workflow coordination, and consistent performance in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Beginner

Work Experience

IT System Administrator at GBS Technologies

June 1, 2025 - June 1, 2026

Administered, monitored, and troubleshot desktops, servers, networking, storage, and mobile devices. Managed backup and disaster recovery solutions, remote connectivity, and security controls, including firewall management and network security measures. Diagnosed and repaired hardware and software issues and communicated product/service knowledge to clients. Produced and maintained standard operating procedure documentation and updated it as required.

Assistant Manager (Part-Time) at Dollarama, Timberlea, NS

February 1, 2025 - June 1, 2026

Supported daily store operations and ensured compliance with company policies. Acted as Manager on Duty in the manager’s absence, overseeing full store operations. Managed inventory through regular counts, restocking, and shrinkage control. Handled cash duties including opening/closing, deposits, and discrepancy resolution. Assisted with hiring, onboarding, and training; supervised staff, delegated tasks, and resolved customer issues to maintain satisfaction.

Office Administrator | Technician at BITTS

May 1, 2024 - May 1, 2025

Oversaw daily operations of high-stakes testing environments while ensuring compliance with testing-partner standards (including IELTS). Delivered on-site training and mentorship for new staff to maintain center protocols. Provided end-to-end candidate support from check-in through test initiation, including accommodations. Monitored candidates for test integrity and confidentiality, reported incidents, coordinated staffing, and served as main contact for vendors and site management. Reviewed staffing schedules weekly, monitored transmission logs, uploaded test results, and coordinated technical support to troubleshoot and resolve system issues.

Security Officer at Shadow Security

June 1, 2023 - May 1, 2024

Conducted routine patrols to deter unauthorized access and maintained a safe environment. Monitored CCTV systems and alarm panels and responded to emergencies and security alerts. Enforced access control protocols including ID verification and visitor management. Coordinated with emergency responders during critical incidents. Prepared daily activity reports documenting breaches and unusual incidents, performed risk assessments, and de-escalated conflicts professionally while ensuring compliance with safety procedures and client-specific policies.

Guest Services Supervisor at Playdium – Cineplex

May 1, 2023 - April 1, 2024

Led a team of frontline associates to deliver high-quality guest service experiences. Resolved customer complaints promptly to maintain satisfaction and repeat visits. Managed cash handling and POS operations and supported accurate financial reporting. Identified and resolved technical issues related to entertainment equipment to minimize service disruptions. Ensured health, safety, and operational policy compliance, created staff schedules, trained staff for peak hours, streamlined guest flow during high-traffic periods, and completed end-of-day performance reporting.

Customer Service Representative at Loblaw Companies Limited

May 1, 2022 - May 1, 2025

Resolved customer inquiries, returns, and complaints professionally to ensure a positive shopping experience. Processed transactions using POS systems (cash, debit, and credit). Supported onboarding and training of new team members and maintained inventory accuracy through shelf replenishment and product rotation. Ensured compliance with store policies and contributed to loss prevention initiatives, working collaboratively with cross-functional teams to meet daily operational goals.