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I am a communication technology PhD candidate (2025) and data/AI professional with experience spanning machine learning, predictive analytics, and AI-driven workflow solutions. I also deliver technical support, training, and digital marketing activities for international clients. I have led teams in QA/technical support roles, consulted on web and technology solutions, and engineered data/AI strategies using statistical methods, virtualization, and modern analytics workflows. I enjoy combining research, practical execution, and cross-cultural communication to help organizations make data-informed decisions.…I am a communication technology PhD candidate (2025) and data/AI professional with experience spanning machine learning, predictive analytics, and AI-driven workflow solutions. I also deliver technical support, training, and digital marketing activities for international clients. I have led teams in QA/technical support roles, consulted on web and technology solutions, and engineered data/AI strategies using statistical methods, virtualization, and modern analytics workflows. I enjoy combining research, practical execution, and cross-cultural communication to help organizations make data-informed decisions.

Sura Fawzi

Data Analyst, AI Engineer, Data Scientist, +2

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I am a communication technology PhD candidate (2025) and data/AI professional with experience spanning machine learning, predictive analytics, and AI-driven workflow solutions. I also deliver technical support, training, and digital marketing activities for international clients. I have led teams in QA/technical support roles, consulted on web and technology solutions, and engineered data/AI strategies using statistical methods, virtualization, and modern analytics workflows. I enjoy combining research, practical execution, and cross-cultural communication to help organizations make data-informed decisions.…I am a communication technology PhD candidate (2025) and data/AI professional with experience spanning machine learning, predictive analytics, and AI-driven workflow solutions. I also deliver technical support, training, and digital marketing activities for international clients. I have led teams in QA/technical support roles, consulted on web and technology solutions, and engineered data/AI strategies using statistical methods, virtualization, and modern analytics workflows. I enjoy combining research, practical execution, and cross-cultural communication to help organizations make data-informed decisions.

Available to hire

I am a communication technology PhD candidate (2025) and data/AI professional with experience spanning machine learning, predictive analytics, and AI-driven workflow solutions. I also deliver technical support, training, and digital marketing activities for international clients.

I have led teams in QA/technical support roles, consulted on web and technology solutions, and engineered data/AI strategies using statistical methods, virtualization, and modern analytics workflows. I enjoy combining research, practical execution, and cross-cultural communication to help organizations make data-informed decisions.

Skills

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Work Experience

Freelancer - Virtual Assistance, Technology & AI Solutions (Remote) at Freelancer

April 1, 2024 - Present

Provide virtual assistance including scheduling, client coordination, and administrative support. Offer technical support as a Technical Support Executive handling chat/email/calls to resolve client issues. Prepare documentation, technical reports, and policy guideline content. Manage e-commerce operations, CRM systems, and SEO optimization; support digital marketing via social media management/boosting, Google Ads, email campaigns, and content development. Deliver translation services and cross-cultural communication support. Apply AI expertise to content creation, chat automation, workflow optimization, and educational technology. Conduct technology/education/business trend research and analysis; support business development via proposals, client engagement, and market research. Deliver training on digital tools, AI adoption, and best practices.

Freelancer - Virtual Assistance, Technology & AI Solutions at Remote (Global)

April 1, 2024 - Present

Provide virtual assistance for scheduling, client coordination, and administrative support. Handle technical support for clients via chat, email, and calls to resolve hardware/software-related issues. Prepare documentation, technical reports, and policy guideline content. Manage e-commerce operations, CRM systems, and SEO optimization. Support digital marketing through social media management/boosting, Google Ads, email campaigns, and content development. Deliver translation services and cross-cultural communication support. Apply AI expertise for content creation, chat automation, workflow optimization, and educational technology, including research on technology/education/business trends. Assist business development through proposal preparation, client engagement, and market research. Train specialists and employees on digital tools, AI adoption, and best practices.

Data Analyst / RO Selangor (UNITEN) at UNITEN

July 1, 2020 - April 1, 2024

Designed work plans integrating AI algorithms and machine learning to meet defined objectives. Applied statistical techniques and machine learning models for insight extraction, trend analysis, and predictive analytics. Developed predictive models and ML algorithms for forecasting outcomes. Collaborated cross-functionally to refine data strategies using AI-driven insights. Deployed and managed virtual machines and virtual infrastructure to scale computing power for AI/ML applications.

Data Analyst / RO at UNITEN - Data Analyst / RO Selangor

July 1, 2020 - April 1, 2024

Develop work plans integrating AI algorithms and machine learning to meet precise objectives. Use advanced statistical techniques with machine learning models to analyze large datasets for insights, trend analysis, and predictive analytics. Build predictive models and machine learning algorithms to forecast outcomes. Collaborate cross-functionally to refine data strategies using AI-driven insights. Deploy and manage virtual machines and virtual infrastructure to scale computing power for AI/ML applications.

Team Lead / QA (Technical Support / Customer Care) at Accenture - Google Malaysia

June 1, 2016 - April 1, 2020

Supervised daily activities and performance of team members; aligned team goals with organizational mission. Performed troubleshooting and provided technical assistance, QA/QC, and customer care support, including for foreign clients and projects. Motivated and mentored team members through coaching and training. Resolved conflicts and made informed decisions. Supported end-users with hardware/software/network-related issues by diagnosing and guiding remotely via phone/email/chat. Documented interactions and resolutions in support tickets/incident reports; acquired in-depth product/service knowledge to handle customer inquiries and gather feedback for product enhancement.

Team Lead / QA at Accenture - Google Malaysia

June 1, 2016 - April 1, 2020

Supervise daily team activities, manage performance, and provide leadership, coaching, and mentorship. Troubleshoot technical issues and deliver technical support/customer care for hardware, software, and network-related problems. Handle QA/QC and work with foreign clients and projects. Diagnose problems and guide users step-by-step during remote troubleshooting. Document customer interactions, issues, and resolutions in support tickets/incidents. Maintain in-depth knowledge of outsourced products/services to effectively assist customers and gather feedback for product improvement.

DTA / RF Engineer at Huawei - Celcom Malaysia

January 1, 2016 - May 1, 2016

Define drive test strategy by collaborating with network engineering and planning teams to set objectives, focus areas, test routes, and KPIs. Conduct drive tests using specialized equipment/software and ensure correct data collection. Record network parameters including signal strength, call quality, data throughput, and handovers. Generate detailed reports with findings, concerns, and recommendations for network optimization, including trend/pattern identification to support enhancement decisions.

Technology & Web Solutions Consultant / Lecturer at UNITEN

January 1, 2014 - December 1, 2015

Collaborated with clients to understand requirements, provide updates, and gather feedback. Worked with cross-functional teams (designers, project managers, back-end developers) to meet project goals. Created documentation including code comments and technical specifications for knowledge sharing. Delivered lectures, presentations, and class discussions aligned with curriculum objectives; integrated technology and innovative teaching methods to enhance learning. Stayed updated with emerging web technologies and best practices.

Technology & Web Solutions Consultant at UNITEN - Technology & Web Solutions Consultant

January 1, 2014 - December 1, 2015

Collaborate with clients to understand requirements, provide updates, and collect feedback. Work with cross-functional teams (designers, project managers, back-end developers) to achieve project goals. Create technical documentation, code comments, and specifications to support knowledge sharing and project continuity. Stay current with web technologies and industry best practices. Deliver lectures/presentations aligned with curriculum objectives and integrate educational tools/technology into teaching.

Web Solutions Specialist (Front-End Developer) at International Language Center - Technology

March 1, 2013 - January 1, 2014

Developed front-end websites using HTML, CSS, and JavaScript with responsive and accessible design across devices and browsers. Integrated CMS solutions such as WordPress/Drupal for easier content updates. Built dynamic web applications using server-side scripting, optimizing for performance, scalability, and security.

Web Solutions Specialist at International Language Center - Technology

March 1, 2013 - January 1, 2014

Develop front-end web solutions using HTML, CSS, and JavaScript with responsive and accessible design across devices and browsers. Integrate CMS platforms such as WordPress and Drupal for content updates. Build dynamic web applications using server-side scripting and optimize for performance, scalability, and security.