About Me Global Community & User Operations Specialist with hands-on experience in building and scaling overseas user communities for smart hardware brands (Blackview & Anker). Experienced in managing global social communities across Facebook, WhatsApp, Discord, and other platforms — driving user growth, engagement, UGC creation, and long-term community retention. Built user operation systems from scratch, including user segmentation, Ambassador programs, KOC partnerships, incentive mechanisms, and community management workflows. Skilled in turning user insights into actionable brand strategies through product testing, feedback analysis, and cross-functional collaboration with Marketing and Product teams. Strong understanding of overseas user behavior and content ecosystems, enabling me to create authentic community-driven content and improve brand-user relationships.

Jasper Choi

About Me Global Community & User Operations Specialist with hands-on experience in building and scaling overseas user communities for smart hardware brands (Blackview & Anker). Experienced in managing global social communities across Facebook, WhatsApp, Discord, and other platforms — driving user growth, engagement, UGC creation, and long-term community retention. Built user operation systems from scratch, including user segmentation, Ambassador programs, KOC partnerships, incentive mechanisms, and community management workflows. Skilled in turning user insights into actionable brand strategies through product testing, feedback analysis, and cross-functional collaboration with Marketing and Product teams. Strong understanding of overseas user behavior and content ecosystems, enabling me to create authentic community-driven content and improve brand-user relationships.

Available to hire

About Me

Global Community & User Operations Specialist with hands-on experience in building and scaling overseas user communities for smart hardware brands (Blackview & Anker).

Experienced in managing global social communities across Facebook, WhatsApp, Discord, and other platforms — driving user growth, engagement, UGC creation, and long-term community retention.

Built user operation systems from scratch, including user segmentation, Ambassador programs, KOC partnerships, incentive mechanisms, and community management workflows.

Skilled in turning user insights into actionable brand strategies through product testing, feedback analysis, and cross-functional collaboration with Marketing and Product teams.

Strong understanding of overseas user behavior and content ecosystems, enabling me to create authentic community-driven content and improve brand-user relationships.

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Experience Level

Expert
Intermediate

Work Experience

海外用户运营 at 深圳市多科电子有限公司
April 1, 2026 - Present
负责海外私域用户运营,管理 Facebook Group、WhatsApp 等渠道,制定内容运营与用户激励策略。通过用户互动机制与UGC内容运营提升社区活跃度,推动用户规模在三个月内从约1.8万增长至约2.4万,净增约6000用户(+33%)。策划并运营Power Monday、Mystery Tuesday等UGC活动,通过用户参与机制带动内容增长,单日稳定引流100-120人。建立用户分层与成长机制,筛选核心用户并开展维护运营;搭建大使用户机制,通过任务、积分与活动激励提升核心用户持续产出。沉淀用户画像(国家/兴趣圈层/使用场景),并参与海外产品测试与反馈闭环,协同软件/市场等推进测试执行;完善海外运营合规体系(隐私政策、NDA、社群规则、合作协议)。开展竞品研究(如Anker、Ecoflow、Bluetti)与KOC合作流程搭建,累计建联合作20+。
用户运营 at 深圳市安克创新科技有限公司
January 1, 2025 - March 1, 2026
面向EU FY智能爬楼机、婴儿监护器等海外智能硬件用户开展核心用户运营与体验管理。从7万用户池筛选约150名高活跃高配合用户,建立种子用户名单并持续维护。针对高价值用户反馈,通过1V1沟通收集需求与问题,日均处理用户咨询及产品问题10-15例,涵盖硬件联动、App功能及实际使用场景,并整理用户案例同步相关团队。参与EU FY Baby Monitor、Cleaning等Beta测试项目执行:负责测试用户招募、协议确认、设备协调、测试跟进与反馈整理,支持100+用户完成4-6周体验测试。通过Discord、Eu fy App、私聊等渠道收集并整理反馈,输出用户体验报告及问题记录,为产品功能优化和服务改进提供参考。参与海外用户社群运营,通过内容推送、话题互动及用户活动提升参与度,并进行用户分层分析以支持后续运营策略调整;参与用户活动执行(邀约、物料准备、互动
运营助理/专员 at 天润智能控制系统集成有限公司
January 1, 2023 - December 1, 2024

Education

本科 英语 at 东北电力大学
January 1, 2019 - January 1, 2023

Qualifications

普通话二级甲等
January 11, 2030 - July 19, 2026
大学英语四级
January 11, 2030 - July 19, 2026
驾驶证C1
January 11, 2030 - July 19, 2026
英语专业四级
January 11, 2030 - July 19, 2026

Industry Experience

Computers & Electronics, Manufacturing, Consumer Goods