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Customer-focused professional with 4+ years of direct client-facing experience across customer service, facility administration, and remote digital operations. Skilled at managing high volumes of inquiries, resolving complaints calmly and efficiently, and building positive relationships through clear and empathetic communication. Experienced across in-person and digital channels (phone, written, and online). Known for following strict guidelines, maintaining data accuracy, protecting data privacy, and delivering consistent quality while meeting deadlines in both remote and office-based environments.…Customer-focused professional with 4+ years of direct client-facing experience across customer service, facility administration, and remote digital operations. Skilled at managing high volumes of inquiries, resolving complaints calmly and efficiently, and building positive relationships through clear and empathetic communication. Experienced across in-person and digital channels (phone, written, and online). Known for following strict guidelines, maintaining data accuracy, protecting data privacy, and delivering consistent quality while meeting deadlines in both remote and office-based environments.

TERESIA WANJIRU WANJIKU

Web Developer, Project Manager, Content Producer, +6

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Customer-focused professional with 4+ years of direct client-facing experience across customer service, facility administration, and remote digital operations. Skilled at managing high volumes of inquiries, resolving complaints calmly and efficiently, and building positive relationships through clear and empathetic communication. Experienced across in-person and digital channels (phone, written, and online). Known for following strict guidelines, maintaining data accuracy, protecting data privacy, and delivering consistent quality while meeting deadlines in both remote and office-based environments.…Customer-focused professional with 4+ years of direct client-facing experience across customer service, facility administration, and remote digital operations. Skilled at managing high volumes of inquiries, resolving complaints calmly and efficiently, and building positive relationships through clear and empathetic communication. Experienced across in-person and digital channels (phone, written, and online). Known for following strict guidelines, maintaining data accuracy, protecting data privacy, and delivering consistent quality while meeting deadlines in both remote and office-based environments.

Available to hire

Customer-focused professional with 4+ years of direct client-facing experience across customer service, facility administration, and remote digital operations. Skilled at managing high volumes of inquiries, resolving complaints calmly and efficiently, and building positive relationships through clear and empathetic communication.

Experienced across in-person and digital channels (phone, written, and online). Known for following strict guidelines, maintaining data accuracy, protecting data privacy, and delivering consistent quality while meeting deadlines in both remote and office-based environments.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Work Experience

Freelance Digital Operator / Virtual Customer Support Contractor at Remote

January 1, 2025 - Present

Managed incoming digital customer queries and account-related requests across remote platforms, providing accurate and timely responses while adhering to strict project guidelines and formatting standards. Identified and resolved customer data discrepancies and account issues using defined escalation procedures. Maintained accurate digital records of all interactions, updates, and resolutions to ensure data integrity and audit compliance. Delivered error-free written communication using quality assurance checks. Managed an independent daily workflow across multiple digital workspaces while following data privacy protocols and meeting project deadlines without direct supervision.

Freelance Digital Operator / Virtual Customer Support Contractor at Remote (Virtual Customer Support)

January 1, 2025 - Present

Managed incoming digital customer queries and account-related requests across remote platforms, providing accurate and timely responses while adhering to strict project guidelines and formatting standards. Identified and resolved customer data discrepancies and account issues using defined escalation procedures. Maintained accurate digital records of all interactions, updates, and resolutions with strong focus on data integrity and audit compliance. Delivered consistent, error-free written communication and applied quality assurance checks to outputs before submission. Managed independent daily workflows across multiple digital workspaces while following data privacy protocols and meeting deadlines without direct supervision.

Freelance Digital Operator / Virtual Customer Support Contractor

January 1, 2025 - Present

Managed incoming digital customer queries and account-related requests remotely, providing accurate and timely responses while following strict project guidelines and formatting standards. Identified and resolved customer data discrepancies and account issues using defined escalation procedures. Maintained accurate digital records of interactions, updates, and resolutions to ensure data integrity and audit compliance. Produced error-free written customer communication with quality checks prior to submission. Managed independent daily workflows across multiple digital workspaces while maintaining data privacy and meeting deadlines without direct supervision.

Freelance Digital Operator / Virtual Customer Support Contractor at Freelance / Remote

January 1, 2025 - Present

Managed incoming digital customer queries and account-related requests via remote platforms while following strict project guidelines and formatting standards. Resolved customer data discrepancies and account issues using defined escalation procedures to ensure complete, satisfactory outcomes. Maintained accurate digital records of interactions, updates, and resolutions to support data integrity and audit compliance. Delivered consistent, error-free written responses using quality assurance checks prior to submission, and handled an independent daily workflow across multiple workspaces while meeting deadlines and protecting customer data privacy.

Facility Caretaker & Administrator

June 1, 2022 - December 1, 2024

Served as the primary point of contact for tenant and client inquiries, handling large volumes of requests via phone and in person. Assessed customer needs and provided clear, actionable solutions while maintaining high service quality. Managed complaints and escalations with patience and professionalism, following up to confirm resolution and prevent recurrence. Maintained accurate written and digital logs for maintenance requests, inventory, and financial records, ensuring strong data accuracy discipline. Coordinated daily operational priorities across multiple tasks under pressure and built long-term relationships through transparent and empathetic communication.

Facility Caretaker & Administrator at Nairobi, Kenya

June 1, 2022 - December 31, 2024

Served as the primary point of contact for tenant and client inquiries, handling large volumes of requests through phone and in-person support. Assessed customer needs and provided clear, actionable solutions with a focus on service quality and client satisfaction. Handled complaints and escalations with patience and professionalism, following up to confirm resolution and prevent recurrence. Maintained accurate written and digital logs for maintenance requests, inventory, and financial records, ensuring data accuracy. Coordinated daily operational priorities across multiple concurrent tasks under pressure while maintaining transparent, empathetic communication with tenants and contractors.

Customer Service Specialist at Hospitality Industry (Nairobi, Kenya)

January 1, 2021 - May 1, 2022

Provided fast-paced, high-quality customer service in a high-volume environment. Listened carefully to customers’ instructions and preferences to minimize errors and ensure satisfaction. Handled complaints and special requests calmly and efficiently, de-escalating dissatisfied customers and improving outcomes. Operated under strict service and hygiene guidelines and collaborated with team members during peak periods to support smooth service delivery.

Customer Service Specialist at Hospitality Industry, Nairobi, Kenya

January 1, 2021 - May 31, 2022

Provided fast-paced, high-quality customer service in a high-volume hospitality environment, managing multiple customer needs while maintaining accuracy and a positive attitude. Listened carefully to customer instructions and preferences to minimize errors and ensure satisfaction. Managed customer complaints and special requests calmly and efficiently, de-escalating dissatisfied customers and turning negative experiences into positive outcomes. Operated under strict service standards and hygiene guidelines, and collaborated with team members during peak periods to ensure smooth service delivery.