Jerel Coloso

at Remote

Customer engagement and support work (billing/service resolution and retention-focused customer care) performed remotely.

at Iloilo Business Park

Resolved customer billing and service issues efficiently while implementing tailored retention strategies to reduce churn and increase subscriber loyalty, improving overall customer care performance.

at Onsite, Pavia

Conducted targeted outreach to prospective real estate clients, generating qualified leads that increased sales pipeline efficiency for One Virtual Desk.

at Iloilo Business Park

Managed leads and processed insurance claims efficiently to maximize revenue recovery and enhance customer satisfaction across AIA/AT&T sales operations. Focused on claims processing performance and service quality to support business outcomes.

at Iloilo Business Park

Handled customer billing and service issues efficiently while implementing tailored retention strategies to reduce churn and increase subscriber loyalty. Resolved customer billing and service concerns and supported retention outcomes through improved customer care practices.

at COMCAST / XFINITY

Customer engagement and retention department work supporting sales operations (as indicated in resume text).