Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

UI/UX professional with a strong systems background, combining user-centered design with troubleshooting and documentation experience. I translate user needs into wireframes, pixel-perfect mockups, prototypes, and design artifacts, while collaborating closely with development teams. I bring hands-on customer support and help desk experience, with a focus on usability testing, 508 compliance, and clear technical communication. Certified in UX and grounded in iterative research and testing, I help teams ship accessible, user-friendly products.…UI/UX professional with a strong systems background, combining user-centered design with troubleshooting and documentation experience. I translate user needs into wireframes, pixel-perfect mockups, prototypes, and design artifacts, while collaborating closely with development teams. I bring hands-on customer support and help desk experience, with a focus on usability testing, 508 compliance, and clear technical communication. Certified in UX and grounded in iterative research and testing, I help teams ship accessible, user-friendly products.

Chelsea Brantly

Web Developer, Product Designer, UX Designer, +3





UI/UX professional with a strong systems background, combining user-centered design with troubleshooting and documentation experience. I translate user needs into wireframes, pixel-perfect mockups, prototypes, and design artifacts, while collaborating closely with development teams. I bring hands-on customer support and help desk experience, with a focus on usability testing, 508 compliance, and clear technical communication. Certified in UX and grounded in iterative research and testing, I help teams ship accessible, user-friendly products.…UI/UX professional with a strong systems background, combining user-centered design with troubleshooting and documentation experience. I translate user needs into wireframes, pixel-perfect mockups, prototypes, and design artifacts, while collaborating closely with development teams. I bring hands-on customer support and help desk experience, with a focus on usability testing, 508 compliance, and clear technical communication. Certified in UX and grounded in iterative research and testing, I help teams ship accessible, user-friendly products.

Available to hire

UI/UX professional with a strong systems background, combining user-centered design with troubleshooting and documentation experience. I translate user needs into wireframes, pixel-perfect mockups, prototypes, and design artifacts, while collaborating closely with development teams.

I bring hands-on customer support and help desk experience, with a focus on usability testing, 508 compliance, and clear technical communication. Certified in UX and grounded in iterative research and testing, I help teams ship accessible, user-friendly products.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Work Experience

Senior Systems Specialist at General Dynamics Information Technology

October 1, 2025 - Present

Provided technical support and troubleshooting for network, desktop, and systems hardware/software. Coached and guided less-experienced professionals using diagnostic techniques to identify, investigate, and resolve issues. Investigated, addressed, and resolved unresolved help desk tickets related to users of cloud infrastructure, ensuring timely remediation and follow-up.

User Interface Designer at BCT LLC

January 1, 2025 - July 1, 2025

Iterated UI decisions through prototyping and user testing. Created UI style guides covering colors, fonts, pixel-perfect sizing, and interaction details such as cursor changes. Produced high-fidelity mockups and digital prototypes based on wireframes, ensuring accurate layout representation. Answered development team questions and created UX artifacts documenting user research, design decisions, and ongoing updates.

Cyber Threat and Forensic Analyst 2 at RealmOne

April 1, 2024 - October 1, 2024

Performed proofreading and grammar/clarity checks on important customer-facing and operational documents prior to issuance. Worked part-time at a cybersecurity SOC desk, investigating cybersecurity practices and researching current security threats. Documented customer responses in SharePoint and Jira and contributed to analysis of captured media to support incident investigation, intelligence gathering, and mitigation of host/network vulnerabilities.

Technical Writer 2 at Integrated Technologies Incorporated

June 1, 2023 - April 1, 2024

Wrote and maintained technical documentation for operations, user guides, manuals, and technical publications. Managed an internal documentation library and prepared reports and briefings tailored to different audiences. Partnered with developers to produce quality documentation and training materials, coordinating layouts and designs using common office and presentation tools.

UI/UX Designer / Technical Writer / Proposal Writer at Northrop Grumman / Peraton

June 1, 2019 - April 1, 2022

Collaborated on building a website using HTML, CSS, and JavaScript. Reviewed, proofread, and assisted with proposal development. Analyzed websites for 508 compliance and created wireframes/mockups using Visio and Balsamiq. Supported help desk ticket mediation and aided users with Deltek usage for timesheets during a multi-company acquisition, including password/account assistance via Okta and basic to mid-tier troubleshooting using ServiceNow. Used Agile practices and collaborated in Confluence and Jira.

Computer Operator at General Dynamics Information Technology

July 1, 2017 - July 1, 2019

Worked on an after-hours help desk team handling user support workflows. Administered password resets/unlocks and supported deployments using Jenkins. Delivered customer service via email and phone, and used RemedyForce to view and resolve tickets within a support queue.